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Anonymous's avatar
Anonymous
10 years ago
Solved

Contcat support is impossible, can't login to child account and no staff cares

I've waited for so long to finally purchase Star Wars Battlefront for my PC. When I did, I got extremely excited, that is, until I realized it's impossible to play online for me because EA doesn't care. In the texts in the website it says I have to be 13 years or older. I am 15 and still can't access the online features. I can't login into the website because my account is apparently a child account. I tried contacting through EA Help and at the end they required me to login to finish the request. Fortunately, there was a "Click here if you can't login"-link and it asked me for my name and email. I entered that and clicked Continue, seemed to be loading a lot. Came back after an hour and it was still loading, so I retried, same thing happened again. I decided to make another account on EA but with age over 18 so I could hopefully contact EA Help. At the end I could choose between them calling my phone or through live chat. Can't use phone because I neither live in US or Canada. So I tried live chat, it told me that it would take less than 5 minutes to get an EA Game Advisor online in the live chat with me. Waited a full hour and no EA Game Adviser has shown up yet. Finally, I look through Answers HQ to try and find a solution that probably others have experienced as well. I see a lot of questions about them but no good answer that fits me has been given yet. So that's why I decided to write this and hopefully a staff will actually care about this.

  • Anonymous's avatar
    Anonymous
    10 years ago

    The age limits are set by the local government; EA merely applies whatever limit is in effect in Sweden, or wherever a member is living.  

5 Replies

  • Hi @SecretExtremeFin

    If your parent or guardian created an EA Account for you when you were underage, your account is a child account.

    If you have recently turned 13* you now have the option to update (or age-up) your account to an adult account. This will give you full access to all Origin features.

    NOTE: Underage accounts are for children 12 years and younger. When your child turns 13*, he or she will be able to age up their account to an adult account

    *Players in Ireland must be 16 and players in Australia must be 15 to update to an adult account

    More details to check your ID and account information http://help.ea.com/en/article/how-to-change-your-origin-id/

  • Anonymous's avatar
    Anonymous
    10 years ago

    I created this account yesterday. Don't you find it weird how even though I'm 15, it's set to child account anyways..

  • yahel_1's avatar
    yahel_1
    10 years ago

    @SecretExtremeFin

    When you are eligible to update your account, you will receive an Origin notification each time you log in.

    If you fit here- players in Ireland must be 16 and players in Australia must be 15 and in other countries for up to 13 years to update to an adult account- I do not see why you could not change 🤔

    Have you tried this steps to Updating a child account to an adult account  ?? And didn't work?

    Maybe you have the wrong year of birth in Origin? 🤔

    Then the only way to resolve ,you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

    Select Origin from the list.
    Select a topic for the best results.
    Scroll to the bottom and select Contact Us.
    Select your platform and list a short description of your problem.
    Select live chat or call me to request a call back from an advisor.

     

    More details for How to contact EA http://help.ea.com/en/article/contact-ea-help/

  • Anonymous's avatar
    Anonymous
    10 years ago

    Your suggestions didn't work and no, I did not put in wrong date of birth. But, there might be a chance it said "Your account will be a child account until you reach 16 years of age" or something like that. Although I do not live in Ireland nor Australia. I live in Sweden. Nothing here in the web says I have to be 16 years or older to access online features..

  • Anonymous's avatar
    Anonymous
    10 years ago

    The age limits are set by the local government; EA merely applies whatever limit is in effect in Sweden, or wherever a member is living.  

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