How do I fix this issue?

For sure, we've all done the same and more mickee.Even with VPN's and other connections, we've eliminated the possibility or a local config issue.This is host side.

@EA_Aljo That is total malarkey.EA’s total unwillingness to resolve this issue is disgusting.I need to make some time to talk to Microsoft and Steam about refunding the game, and compelling y’all to eat the cost.Worst support for an gamebreaking issue I’ve seen in over 2 decades. You guys need to drop the facade that y’all ever cared about this game and it’s customers and this game was nothing more than a cash grabbed beta test.Ludicrous that an issue created by your team that denies access to the game is just being shrugged off.

@EA_Aljo No we are not gamesharing. I’m not. He’s not. It is an issue. Again, trying to be polite, but running out of patience. I’m tired of being pushed aside. Let’s fix this please. I am available if a tech wishes to work through this on the phone with me. My number is on file.

@EA_Aljo Check my file! I was told by the EA support person that a tech looked at all my connections and said they are fine. It is NOT A GAME SHARING ISSUE! He said it is at your end and suggested I post here so I can get more people who are experiencing the same issue to post so we can get support. HERE WE ARE! We are right here! Please stop giving the same excuses over and over. It is an EA issue and I/ WE customers CANNOT SOLVE IT!

So tonight I went under my wife's profile and launched squadrons. Sighned into her ea acount and squadrons ran fine no problems . First time I got into a online game since January . Had to start off at level one . She will never play it so I guess it's a option. Rather play under my own name . At least I know it's not my ISP or my router or a bad connection it has to do with my account . I only have one primary ps acount my wife plays little big planet and couple other games on her acount. Not sure if that's considered game sharing.

Error 721 | EA Forums

136 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @gw2478

Using alternate DNS settings may help. What system are you on? I'll get you some instructions. Thanks!
Puddle_Nails78
5 years ago
Ps4
Puddle_Nails78
5 years ago
@EA_Aljo I have been trying to fix this for a week now.
Puddle_Nails78
5 years ago
@Puddle_Nails78 Ps4
EA_Aljo
Community Manager
5 years ago
@Puddle_Nails78

Thanks. I'd like you to try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Puddle_Nails78
5 years ago
@EA_Aljo Oddly thats what I set them to. Still 721 error
EA_Aljo
Community Manager
5 years ago
@Puddle_Nails78

Did you also try the DNS servers mentioned in the link?
Puddle_Nails78
5 years ago
@EA_Aljo Sorry didn't see the link will try that now
Puddle_Nails78
5 years ago
@EA_Aljo Same error
EA_Aljo
Community Manager
5 years ago
@Puddle_Nails78

Are you gamesharing with someone else or do you have multiple accounts on your EA account?

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Error 721

136 Replies

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