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MechEmaster's avatar
MechEmaster
6 years ago

Game crashing randomly

The game constantly crashes. The most I have played is an hour with it not crashing. I get the error and send the code every time. It's extremely frustrating as I get into the game and start to really enjoy it and it crashes. Here is the code below since EA's customer service is the absolute worst. I have to wait two hours in order to talk to anyone.

I have tried updating everything as well as setting the graphics low so that the game should perform well and it still crashes. I have a 2080, i7-8700k so I shouldn't be experiencing this problem because of my computer.

Help me BD-1

LowLevelFatalError [File:Unknown] [Line: 852]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 200]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')
0x000000015132e2c6 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001513304c0 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151310e44 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001521a1cf5 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d2b6ed starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d080a6 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d0b134 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d0ab85 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151780fba starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151623362 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151c2f4c4 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151c16b59 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000150514264 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000152203842 starwarsjedifallenorder.exe!UnknownFunction []
0x000000014151ed28 starwarsjedifallenorder.exe!UnknownFunction []
0x000000015080e4bb starwarsjedifallenorder.exe!UnknownFunction []
0x00000001507facb7 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ffdbb1d7bd4 KERNEL32.DLL!UnknownFunction []
0x00007ffdbbc4ced1 ntdll.dll!UnknownFunction []

0x00007ffdb9a1a839 KERNELBASE.dll!UnknownFunction []
0x0000000150797257 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001506bb6e9 starwarsjedifallenorder.exe!UnknownFunction []
0x000000015132e2ef starwarsjedifallenorder.exe!UnknownFunction []
0x00000001513304c0 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151310e44 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001521a1cf5 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d2b6ed starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d080a6 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d0b134 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151d0ab85 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151780fba starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151623362 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151c2f4c4 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000151c16b59 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000150514264 starwarsjedifallenorder.exe!UnknownFunction []
0x0000000152203842 starwarsjedifallenorder.exe!UnknownFunction []
0x000000014151ed28 starwarsjedifallenorder.exe!UnknownFunction []
0x000000015080e4bb starwarsjedifallenorder.exe!UnknownFunction []
0x00000001507facb7 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ffdbb1d7bd4 KERNEL32.DLL!UnknownFunction []
0x00007ffdbbc4ced1 ntdll.dll!UnknownFunction []

0x0000000141519d03 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001521f9e8a starwarsjedifallenorder.exe!UnknownFunction []
0x0000000152207770 starwarsjedifallenorder.exe!UnknownFunction []
0x000000014e37f442 starwarsjedifallenorder.exe!UnknownFunction []
0x000000014e3917e0 starwarsjedifallenorder.exe!UnknownFunction []
0x000000014e3919da starwarsjedifallenorder.exe!UnknownFunction []
0x000000014e3a06f7 starwarsjedifallenorder.exe!UnknownFunction []
0x00000001426c064a starwarsjedifallenorder.exe!UnknownFunction []
0x00007ffd4ff81050 Activation64.dll!UnknownFunction []
0x00007ffd4ff78f82 Activation64.dll!UnknownFunction []
0x00007ffdbb1d7bd4 KERNEL32.DLL!UnknownFunction []
0x00007ffdbbc4ced1 ntdll.dll!UnknownFunction []

27 Replies

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @MechEmaster 

    Try a clean install of the video driver and monitor temps , set the 2080 to debug mode too - see link

    Unreal Engine is exiting due to D3D device being lost.

    this appears to indicate the video driver crashed

    I am playing with a i7 9900k and a 2080 and haven't crashed yet, not that it helps you

  • DavidHL10YT's avatar
    DavidHL10YT
    6 years ago

    For me it is crashing randomly too. How do you see that log? I only have a .dump file

  • NeO_Sk8eR's avatar
    NeO_Sk8eR
    6 years ago

    Had this same issue when my GPU was overclocked.

    I dropped the core by 10 and it hasn't happened since

  • MechEmaster's avatar
    MechEmaster
    6 years ago
    @NeO_Sk8eR I would also like to add that I haven’t done any overclocking. At least intentionally. I set my gpu into debug mode and it still crashed.
  • Nussepus's avatar
    Nussepus
    Seasoned Ace
    6 years ago

    @MechEmaster Your ealink is crashing a lot and may be causing something weird here.

    Are you playing through Steam? there are several people having similar issues with ealink when playing through steam.

    If you also have origin installed try uninstall origin. Also check that the installation has gone well in steam. Do a verify game cache in steam

    Also you have something called ThermalController.exe causing crashes. Thats related to Alienware as far as I know.

    Try update or reinstall the command center and make sure your pc isnt overheating when trying to run the game.

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