Help: My son cannot access online features due to his age!

see the fix from this thread.  

https://www.reddit.com/r/battlefront/comments/3o1msm/you_are_not_allowed_to_access_online_features_pc/

1. Log in to your Origin account   https://www.origin.com/

2. Down Load the Origin App from the top header that says 'Down Load Origin' 

3. Accept terms and conditions when launching the App.

4.  Fill in your log-in details (same as Origin Account

5 In the App. Click Friends -> Add a friend in the menu bar

6.You will see the  option to connect to  XBOX Live or Playstation Network.  We Choose XBOX

7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)

(Doesn't matter if  is says you failed to find a friend it will still work )

Go back to XBOX1  try to launch the game and go to Multi Player. It should work fine.

This is an absurd amount of steps to link the two accounts. Nevermind that this shouldn't even be required to play online in the first place!

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@SaracenThatLeads wrote:

see the fix from this thread.  

https://www.reddit.com/r/battlefront/comments/3o1msm/you_are_not_allowed_to_access_online_features_pc/

1. Log in to your Origin account   https://www.origin.com/

2. Down Load the Origin App from the top header that says 'Down Load Origin' 

3. Accept terms and conditions when launching the App.

4.  Fill in your log-in details (same as Origin Account

5 In the App. Click Friends -> Add a friend in the menu bar

6.You will see the  option to connect to  XBOX Live or Playstation Network.  We Choose XBOX

7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)

(Doesn't matter if  is says you failed to find a friend it will still work )

Go back to XBOX1  try to launch the game and go to Multi Player. It should work fine.

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That's not the problem here. His gamertag is linked with his Origin account.

The problem is the EA servers are overriding the Xbox permissions I've set and aren't allowing him access to online features due to his age.

This needs fixing by EA. they need to change their age restriction for this game.

It's Star Wars - there's a lot of child accounts out there wanting to play that can't right now.

A lot of parents will have wasted money on a game their children can't play despite having the correct Xbox permissions in place.

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@kingtechbot wrote:

This is an absurd amount of steps to link the two accounts. Nevermind that this shouldn't even be required to play online in the first place!

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I totally agree.

I've tried the steps for Xbox1 and they do not work. I had my son log out and even turn off the console and start fresh. Nothing...Too bad for EA...they've lost my business...one suggestion I have for them is maybe having something like a "child" mode on the game if that is possible and not having to go through all these "steps"

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@makahaman14 wrote:

I've tried the steps for Xbox1 and they do not work. I had my son log out and even turn off the console and start fresh. Nothing...Too bad for EA...they've lost my business...one suggestion I have for them is maybe having something like a "child" mode on the game if that is possible and not having to go through all these "steps"

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Yes, unfortunately I think there is nothing we can do. It is the age restriction policy EA have decided to put in place (although I spent two hours on web chat with Xbox and EA yesterday morning where they were putting the blame on each other).

All other 16+ rated games can be played by my son's child account (e.g. Halo 5) so I think it's the Origin/EA account checking the date of birth on the Xbox profile and denying access to multiplayer that I think is the problem here. I don't think the fault lies with Xbox as I've set the relevant permissions there.

The EA advisor just sent me back to Xbox saying the problem was at their end although I don't believe that to be the case.

Needless to say, I have one very disappointed 11 year old unable to play the game he's been looking forward to for months. He's gone back to Battlefront 2 on the Xbox 360 for now and I am left trying to argue for a refund from game.co.uk who are saying I can't have my £80 back because I've opened the game and redeemed the season pass.

This is very poor on EA's part. In future I won't be buying a game from them until I've checked the game forums after its release to see if there are similar problems. They should not be trying to play the parent here. It should be my decision what my son can and can't play.

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@SaracenThatLeads wrote:

see the fix from this thread.  

https://www.reddit.com/r/battlefront/comments/3o1msm/you_are_not_allowed_to_access_online_features_pc/

1. Log in to your Origin account   https://www.origin.com/

2. Down Load the Origin App from the top header that says 'Down Load Origin' 

3. Accept terms and conditions when launching the App.

4.  Fill in your log-in details (same as Origin Account

5 In the App. Click Friends -> Add a friend in the menu bar

6.You will see the  option to connect to  XBOX Live or Playstation Network.  We Choose XBOX

7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)

(Doesn't matter if  is says you failed to find a friend it will still work )

Go back to XBOX1  try to launch the game and go to Multi Player. It should work fine.

---

That isn't the issue on X1.  That thread is for PC.   It doesn't work for a childs account bc they can't add friends.  

Totally sympathise with you. Pre ordered the game for my son and he counted done the days until launch like waiting for Christmas. Massive disappointment when unable to access online features. Had the same experience including X Box Support and EA Support confusion, but you will try anything when your kid is left devastated after weeks of anticipation. Agree with your general points on game suitability (my son is also 11). Don't feel there is anything in this Star Wars Game which is a particular issue for this age group. The only remedy seems to be letting him use an adult account which actually removes parental control. Also achievements and history will not be "his" exactly. As you say there most be loads of kids in this position.

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@MajDuc20 wrote:

Totally sympathise with you. Pre ordered the game for my son and he counted done the days until launch like waiting for Christmas. Massive disappointment when unable to access online features. Had the same experience including X Box Support and EA Support confusion, but you will try anything when your kid is left devastated after weeks of anticipation. Agree with your general points on game suitability (my son is also 11). Don't feel there is anything in this Star Wars Game which is a particular issue for this age group. The only remedy seems to be letting him use an adult account which actually removes parental control. Also achievements and history will not be "his" exactly. As you say there most be loads of kids in this position.

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On the one hand I'm glad I'm not the only one to have experienced this problem, but on the other hand I'm sorry to hear about your son's disappointment too.

I think I found a solution.. try this.. 

If you are playing on a child account, and if you are under the age of 13, you will not have access to play Battlefront.  I finally found a way around this by following the steps on this website:

http://www.8bitdad.com/2015/11/23/what-parents-need-to-know-about-star-wars-battlefront-get-your-kid...

Log into your (parent) Microsoft account page from a computer.

Set child’s date of birth so that they are 16 years old or older (goodbye childhood!)

Create an EA/Origin account for your child on the Origin site(www.origin.com).

Set child’s date of birth so that they are 16 years old or older.

Download the Origin game client. Once installed, open and logged in, select the “Friends” tab. Link your child’s Xbox Live to Origin (it might tell you that it can’t find friends through Origin, and that’s okay).

Close Origin client.

Take a deep breath.

Turn on Xbox One console. Log into Xbox Live with your child’s account. Start Star Wars Battlefront. At the main menu, if it hasn’t automatically connected this time, press Y to connect.