Forum Discussion

pacmarn's avatar
10 years ago

Im calling your support line during business hours and its closed.

Im calling from Australia at 11:30am on Saturday morning to try and get some customer support because i cant find any support anywhere and you guys have even shut down your telephone support? I wonder if there is an ombudsman for gaming.

Refund please.

  "Support Contact Information

Telephone:  18 0089 4823   EA advisors are available to take your call Monday to Saturday, between the hours of 9:00 a.m. and 6:00 p.m. AEST. If you need assistance outside of this service, visit help.ea.com Depending on your location or network policies, telephone charges may apply. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider"

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    We here on Answer HQ, most of us, who are stateside, have no information about Game Adviser availability anywhere -- especially off of North America, sorry.  This is a player community website, not a business or a commercial site at all.  We sell nothing here, we refund nothing here.  Our regional Live Support on Help Centers here (America) offers maximum support five days a week, daytime Monday to Friday.  This is just to give you a general understanding.

    After 10PM, and all day Saturday / Sunday, our own regional Game Adviser numbers are minimum, so responses take two hours, sometimes longer.  We Canucks & Yanks on here cannot choose Telephone Callback after 11PM Saturday evenings, through 8AM Monday.  Anyone *is* allowed to change region after logging into Origin (you have to log in at Help Center), so you can contact *our* regional support, just limited to Live Chat, no telephone. 

    http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281

  • Anonymous's avatar
    Anonymous
    10 years ago

    @pacmarn 

    Did you switch to contact American Help Center support?  And was your problem solved for you?  

    Hmm?  It's before breakfast Tuesday where you are as I edit this!  It's a bit after lunch on Monday where I am.  Hoping for the best for you. 

  • Carbonic's avatar
    Carbonic
    Hero+
    10 years ago

    @Gorath_the_Elder Answers HQ is a forum. It's not tied to a specific country so it's not only for North America. The reason we can't tell people why Australia's customer support were closed is that Answers HQ is not direct customer support, we can't expect answers from EA staff 100% of the time. Most the CM's in here are actually located in Ireland 😉

    Changing the country on the contact page is always good advice though 🙂

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