Forum Discussion

FalconTouch's avatar
FalconTouch
Seasoned Novice
7 days ago
Solved

Jedi Fallen Order Crashing on RTX 5080 – nvwgf2umx.dll Error

Hey, I recently upgraded to an MSI RTX 5080 SUPRIM SOC, and ever since, Jedi Fallen Order keeps crashing. The error message references nvwgf2umx.dll, which is part of the NVIDIA Direct3D driver stack, suggesting a compatibility issue between the latest NVIDIA drivers and the game.

System Specs:

  • CPU: Intel Core Ultra 7 265KF
  • GPU: MSI RTX 5080 SUPRIM SOC
  • Motherboard: MSI MPG Z890 Carbon WiFi
  • RAM: G.Skill 64GB DDR5-6000
  • OS: Windows 11
  • Game Version: Latest Steam/EA App version
  • NVIDIA Driver Version: 572.16

Crash Behavior:

  • The game crashes randomly during gameplay, on launch, or while loading a save game.
  • Sometimes, the crash happens immediately, while other times, it happens after playing for a while.
  • Other demanding games are running without issues on my RTX 5080, so this seems specific to Jedi Fallen Order.

Error Message:

LowLevelFatalError [File:Unknown] [Line: 852] 
Rendering thread exception:
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x64910000

0x00007ffa34e94235 nvwgf2umx.dll!UnknownFunction []
0x00007ffa34e940f7 nvwgf2umx.dll!UnknownFunction []
0x00007ffa34e9ec38 nvwgf2umx.dll!UnknownFunction []
0x00007ffa34f5fda2 nvwgf2umx.dll!UnknownFunction []
0x00007ffa34f25378 nvwgf2umx.dll!UnknownFunction []
0x00007ffa34f14d47 nvwgf2umx.dll!UnknownFunction []
0x00007ffa578d0e7b d3d11.dll!UnknownFunction []
0x00007ff749113385 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749ec692a starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749609f20 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff7496100e2 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff748c07b14 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749613d32 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749613db8 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff748d10cab starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff748d07f27 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ffa5fa2e8d7 KERNEL32.DLL!UnknownFunction []
0x00007ffa6107fbcc ntdll.dll!UnknownFunction []

0x00007ff74960ed93 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff7496118ea starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749615710 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff74961169c starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749ec17bd starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749da8810 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749da6989 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff749b0e1f4 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff748460d03 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff748466868 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff74846699a starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff74846ee17 starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff74a7b60fa starwarsjedifallenorder.exe!UnknownFunction []
0x00007ff930641050 Activation64.dll!UnknownFunction []
0x00007ff930638f82 Activation64.dll!UnknownFunction []
0x00007ffa5fa2e8d7 KERNEL32.DLL!UnknownFunction []
0x00007ffa6107fbcc ntdll.dll!UnknownFunction []

What I've Tried:

  • Verified game files ✅
  • Reinstalled the game ✅
  • Clean installed NVIDIA drivers using DDU
  • Disabled overlays (Steam, EA App, GeForce Experience, Discord) ✅

Is anyone else with an RTX 5080 experiencing this issue? If you've found a workaround, please let me know!

  • GasbaPlease create a new thread for your issue, as mine has been resolved with the latest NVIDIA driver update.

    Fixed in NVIDIA driver update: 572.42

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 days ago

    FalconTouch 

    If you are seeing an issue with the latest driver, it may be worthwhile reverting to the previous driver set or the previous drivers that worked well for you, thanks.

  • FalconTouch's avatar
    FalconTouch
    Seasoned Novice
    7 days ago

    Hi Barry,

    I appreciate the response, but rolling back to a previous driver is not an option in this case. The RTX 5080 is a brand-new GPU, and there are no older drivers available to revert to.

    As you can see from the attached screenshot, trying to install an earlier driver results in an "incompatible hardware" error. This means that the game is currently not functioning properly with the only available driver for this GPU.

    Given that Jedi Fallen Order is an EA title, I would like to know if EA is working on investigating this compatibility issue with NVIDIA. I would appreciate any updates regarding a fix or possible workarounds.

    Thanks.

  • Gasba's avatar
    Gasba
    Rising Newcomer
    5 days ago

    I also have problem with 5080, with NVIDIA driver version 572.42 game won't start, only sound with no video.

    with version 572.16 works better only if nvidia app is closed but it crashes after a while

  • FalconTouch's avatar
    FalconTouch
    Seasoned Novice
    5 days ago

    GasbaPlease create a new thread for your issue, as mine has been resolved with the latest NVIDIA driver update.

    Fixed in NVIDIA driver update: 572.42