Re: HOW DO I GET MY JAKKU DLC (PC)

Same thing with me, I preordered before november but from Origin itself.  It said it would charge me a few days before the game's release.  I downloaded the game the day it came out and I have not uninstalled or altered it in any way since but I don't have access to Jakku. I restarted origin, downloaded the update, restarted my PC, and nothing;s working. Please help @EA_David

@Hotacious Your purchase appears to have been made on the day of launch after it came out in your region and doesn't appear to be a pre-order.

Perhaps my info here is misleading or you had a pre-order that you cancelled and restarted, but in this case it appears that your account isn't eligible. 

You should gain access to the content on the 8th.

That is a major flaw with EA. I loaded $80 of prepaid cards at least a month before launch and I clicked the preorder link. I was told I would be charged a few days before the release of the game and I trusted EA would charge me like they said they would. I know it isn't your fault so I'm not going to shout at you but the preordering system with Origin is truly shet. I'll be trying to let EA know about this less than adequate experience even though I bet it's not likely anyone besides you will hear of this incident. Thanks for your time @EA_David and I hope you don't have to deal with too many annoying people like us in the future haha. Hopefully you can pass word of the preorder process not working or not being straightforward along because after reading online for over an hour on this, it seems people are experiencing the same issue I had. Thanks again David, I appreciate your response.

One final thing, is there any way I would be able to talk to someone about getting access? Or is it simply a lost cause and I'm just going to have to wait despite all the trouble I went through to make sure I had the money to preorder this for the sole purpose of getting early access to the DLC. Again, I'm not trying to sound all impatient and annoying like the typical customer but I just feel like I've been cheated in a small way. I know it's only a week so I'm not going to cry anymore but if I could get access in any way that would be great to know. If not, I guess it's no big deal. Thanks again, @EA_David.

@Hotacious This is an account / entitlements related issue and is best handled by customer support. http://help.ea.com/contact-us

I redeemed my code from the receipt they gave me at game stop. that worked fine it did not down load automatically. So I went to the origin interface right clicked View Game Details and scrolled down and there was the faded DLC and an option to download. Im doing this now.