Server Error 721
I can't connect to Squadrons due to Server Error Code 721. It seems to only happen when trying to play with my gameshare family member. And it lets the first person to connect into the game but the second one cannot connect.
Forum Discussion
58 Replies
I just received my pre-order today, and I'm getting the 721 error as well. My PS4 is on a wired connection to my modem, the PS4 itself is connected to the internet just fine.
Yep. Getting the same. Only started after the update for me though.
And only me logging me.I'm starting to think ea doesn't care
So I'm going to guess that there is no plan to fix the error
I almost think it is intentional to keep people from doing xbox game share feature. The issue is that even if both people buy the game it still gives the same issue. So it is pretty messed up. And they don't seem to care to fix it at all.
- @EA_Barry Ok, after the error 918 issue was rectified I've been playing without issue, until tonight. Dumped mid game and disconnected and on trying to reconnect got 721.
How does that just randomly occur? No change to my network, no change to my config, just dumped mid game after many hours of play.
Just for shiz'n giggles I've opened and port forwarded all the suggested UDP and TCP ports, have restarted my router, checked DNS and turned everything off, and on again, several times. Still no connection. WHY! Any plans on fixing error 721 cause it's been awhile and y'all ain't even acknowledged it as a problem yet
I have called EA about error 721 (and 4975). They explained its because we have 2 xbox accounts linked to 1 EA account (no idea how or why). I asked if they could unlink one of the accounts becaues I have set up another Ea account for it, they said that is more or less impossible to unlink it.
The support person advised me to CREATE ANOTHER XBOX ACCOUNT! THIS SOLUTION IS RIDICULOUS!
We have purchases, years of progression etc, etc, tied to our accounts. We can play Battlefield 5, TitanFall 2, and other EA games with no problem. It is definitely a problem with how Squadrons (and possibly other EA games) use the EA account.
It is a Star Wars Squadrons issue, so EA SHOULD FIX IT OR HELP US LINK OUR ACCOUNTS.
Please give us feedback and let us know how you intend to resolve this issue responsibly EA.
Thanks all.
- @parkeradams1991 It’s not specifically to discourage gamesharing because I can still easily gameshare if I share with someone whos Xbox account is NOT and has never been linked to MY EA account. Have tested all kindsa stuff. EA needs to show us or help us permanently UNLINK Xbox accounts from EA accounts.
COME ON EA, YOU KNOW I’M RIGHT. THE PROBLEM IS HOW SQUADRONS USES THE EA ACCOUNT. BF 5 and TF 2 do not have this issue.
Regards. - @EA_Barry Hello Barry. The issue will not be solved by your suggestion.
I have spoken with an EA Support member and you can read specifics below, please provide some feedback because a solution is required by dozens of people that I have found in your forums.
Thank you.
piwikiwi1967
★★★★ NOVICE

I have called EA about error 721 (and 4975). They explained its because we have 2 xbox accounts linked to 1 EA account (no idea how or why). I asked if they could unlink one of the accounts becaues I have set up another Ea account for it, they said that is more or less impossible to unlink it.
The support person advised me to CREATE ANOTHER XBOX ACCOUNT! THIS SOLUTION IS RIDICULOUS!
We have purchases, years of progression etc, etc, tied to our accounts. We can play Battlefield 5, TitanFall 2, and other EA games with no problem. It is definitely a problem with how Squadrons (and possibly other EA games) use the EA account.
It is a Star Wars Squadrons issue, so EA SHOULD FIX IT OR HELP US LINK OUR ACCOUNTS.
Please give us feedback and let us know how you intend to resolve this issue responsibly EA.
Thanks all.
@parkeradams1991 It’s not specifically to discourage gamesharing because I can still easily gameshare if I share with someone whos Xbox account is NOT and has never been linked to MY EA account. Have tested all kindsa stuff. EA needs to show us or help us permanently UNLINK Xbox accounts from EA accounts.
COME ON EA, YOU KNOW I’M RIGHT. THE PROBLEM IS HOW SQUADRONS USES THE EA ACCOUNT. BF 5 and TF 2 do not have this issue.
Regards
