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85 Replies
- EA_Illium3 years ago
EA Staff (Retired)
Hi @sss304,
Would it be possible to get a few more details on this?
Platform:
PSN ID/Xbox GT:
Region:
Date/Time issue started(is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Cheers!
PS4 north eastern USA. I was able to buy star card charges yesterday 3/14/23, but can't today 3/15/23 and it is an ongoing problem (still can't buy any).
It appears as if some star card charges and credits are missing as well.
Also, my "hands" have been altered. Last night, I had (20) "hands" and today I only have (19) and some of them are not what they were last night. ( I did not delete them or change them in any way).
- @sss304 This is due to an underlying sync problem Battlefront has had for 2 years that has started to cause damage. We have a dedicated thread for it: https://answers.ea.com/t5/Other-STAR-WARS-Games/Lost-Progress-Star-wars-Battlefront-1/td-p/12386118
- @EA_Illium hi! exactly the same thing happened to me in Europe on 15/03/2023 and I still can't unlock/buy anything on PlayStation and my "hands" have been altered..
I'm still at level 100 so it's not the bug I see someone has now, but I've lost access to some of the clothes and star cards that I had
is this a bug that will be fixed or is there something i can to do to fix it? - @sss304 Me 2 upstate ny purchase failed!
@EL-pistileroNothing you can do it fix it right now. To sum it up quickly for you, there’s been an underlying problem with syncing game data since late 2021. It’s the reason the base command website won’t work with accounts made after that date. When EA made an update early yesterday it “unleashed” the problem fully and reset all save data to where it was in late 2021.
There’s nothing we can do to fix it we just have to wait for EA.- @Caberaham Damn that sucks:/ hope they can fix it... but thanks for the info!
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