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Anonymous's avatar
Anonymous
10 years ago

White vertical bars appearing in game and on menu (PS4)

I am having an issue with white, ghost-like, bars appearing on the screen both in menu and in game.  I have changed the Playstation 4 settings for stuff like deep color to see if that might work, uninstalled and reinstalled the game, completely quit and shut down and then rebooted and none of it appears to work.  When in the game if I pan the camera the white bars appear  and disappear depending where I am looking.  As mentioned, the console is PS4 and the TV is a 2013 46" Samsung 1080p tv.  Please see below video for a sample of what i am seeing. Any idea what is causing this/if there is a fix?

30 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    So if I understand correctly you said keeping all things the same except the PS4 console itself made the game work?
    I wonder what the difference in the two consoles would be....
    Also, thanks for uploading that vid, ive been trying to get another one of mine on here that better showed the issue but cant find how to again :P

  • I'm getting the same thing... talked to sony and EA and no help.  Mine is the standard edition on disc.  Mine also looks worse than yours does in that pic

    This is what we have tried so far... noting has worked

    uninstall / reinstall (4 times)

    reinitialize PS4 and databases

    Replaced PS4 hard Drive

    new PSN account

    2 different TV's

    3 different HDMI cables

    different video settings on console

    all other games on my PS4 work flawlessly.

  • Anonymous's avatar
    Anonymous
    10 years ago

    So to add some other things I tried:

    different power sources (power strip vs wall)

    all the possible screen/graphic settings on the ps4

    several different screen/image settings on the tv as well.
    Another thing I noticed, at least for me, was that the lines in game always only trace the landscape, never the sky, and in the case of Hoth if you look in the direction the sky is moving from, the lines are gone on the landscape.  Idk, probably insignificant, but just noticed the lines stayed just on the landscapes.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Have the same problem too. I should have bought the Xbox ONE edition.  No one I know is having that problem.  Looks like everyone with the deluxe and ultimate editions are the only one really having that problem.   My game crashes all the time.  Worst bugs and worst tech support I have ever seen. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I have this every 5 mins too.  I can't return the game back to gamestop.  No returns. This sucks

  • Mkphly's avatar
    Mkphly
    10 years ago

    i'm having the same problems! the annoying one is the pixel glitch, but the ce-34787-0 error is unbearable!!!

    it seems that now one has found a fix for this anywhere on the internet... I hope PS will have a new update soon(like within the next couple of hours) that fixes the problem! but i dread it's a hardware problem ☹️

  • Anonymous's avatar
    Anonymous
    10 years ago

    I tried my friends PS4 unit yesterday with the same settings as mine and volia! Worked without incident. No lines, no error messages.  Something is up with the graphic renderings and the PS4 being able to read it.

  • Anonymous's avatar
    Anonymous
    10 years ago

    So conclusion??

    Buy a new PS4?.. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I mean I dont know.  On one hand I want to send in my PS4 and get one that works with the game.  On the other hand this seems like a lot of trouble and effort for an issue that should not be happening in the first place with the game.  I've already wasted WAY too much time trying to troubleshoot, maybe its best I just return the game and call it a wash.

    It really is too bad, I was excited to play this ☹️

  • Anonymous's avatar
    Anonymous
    10 years ago
    Well, I threw in the towel and gave up. I returned my game last night. *shrug * I have no idea what the issue is and have heard nothing that qualified as competent customer support from EA. EA, if you ever fix the issue and read this let me know and I will consider purchasing it once more.

    It's really saddening, I had been looking forward to this game for a very long time.

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