Won't launch game

@zornroardidnt work but i can post link if you want to try. cyri website says we can run this on minimum requirements no problem and recommended asked for bigger video ram. If your using egpu you should have zero. problems but obviously not the case. go on systemrequirementslab.com to check for any1 that doesnt know to see what games your computer can run. as of the situation with star wars it has yet to be resolved and ea support still trying.....

Game freezes on start up screen (EA/Unreal engine screen)... Stays frozen there and "Not Responding" on the Task manager... doesn't completely crash

@OMW2SYGirl 

It would be best to set windows power options to high performance at present while troubleshooting, your dxdiag shows it set to "balanced"

this maybe trying to start the game on the intelcard instead of the nvidia card due to the power setting

EVR Power Information
---------------
Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)

@Area61x 

if the screen you see is the one below , click on it and press alt + F4 and see if that acts as a workaround (it does for me)

didn't solve anything...any other suggestions

@OMW2SYGirl 

yes , i would update the intel software and video driver too try using http://www.intel.com/content/www/us/en/support/detect.html

the dxdiag shows crashes in the ZeroConfigService.exe and is a software component of Intel® PROSet/Wireless WiFi Software also in the Razer Synapse 3.exe

if you press the windows key and type reliability and open the reliability history it should display these crashes occurring

maybe boot to full clean boot per this link and see if any change 

says my intel is up to date and so is my gpu driver. I did clean boot, but dont think that's fixing the issue have anymore ideas?

Description
Faulting Application Path: C:\Users\radug\Downloads\SWFO\Jedi Fallen Order\SwGame\Binaries\Win64\starwarsjedifallenorder.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: starwarsjedifallenorder.exe
Application Version: 4.21.2.0
Application Timestamp: 5dbbe5b2
Fault Module Name: starwarsjedifallenorder.exe
Fault Module Version: 4.21.2.0
Fault Module Timestamp: 5dbbe5b2
Exception Code: c0000005
Exception Offset: 0000000000022e23
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: c25a
Additional Information 2: c25a09d22240eb622efa0f100a6a28fb
Additional Information 3: b76c
Additional Information 4: b76c0996ee3f0e4897027a5130c7742a

Extra information about the problem
Bucket ID: 34009f106f15a91213d5bafba2106b41 (1429254046678543169)

This has crash reports too quite a few  

Source
GameManagerService

Summary
Stopped working

Date
‎11/‎17/‎2019 12:06 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Razer\Razer Services\GMS\GameManagerService.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: GameManagerService.exe
Problem Signature 02: 2.0.149.10
Problem Signature 03: 5d9389eb
Problem Signature 04: System.Management
Problem Signature 05: 4.8.3752.0
Problem Signature 06: 5c7a241f
Problem Signature 07: 8a
Problem Signature 08: 51
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 16d3
Additional Information 4: 16d337f2a6ce638a8068e19315330b27

Extra information about the problem
Bucket ID: 90beaf30e7783aa4dcf4ec8f6677a993 (2086552628022978963)