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powerupninjas's avatar
3 years ago
Solved

You Must Be Signed Into Your EA Account to access online features - Battlefront1

So, I'm on PS5, and I re-downloaded battlefront 1. I can't play online, because whenever I click to button to connect to the online services, it says 'You must be signed into your EA account to access online features'. My EA account and PlayStation account have been linked since 2017, any ideas on how to fix this?

  • Hi @powerupninjas Can we try the following and check if this continues?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @powerupninjas Can we try the following and check if this continues?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • The same thing is happening to me only I’m on an Xbox one but my ea and Xbox accounts aren’t linked

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