cant launch game
i recently bought the game on epic and i just finished fallen order for the second time in a few years, when i tried launching survivor it gave me the error "failed to launch game an error on our end...
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well EA_Mako the error pops up after epic launches ea app, then ea app closes, after that the hourglass cursor appears while nothing launches and at last it sends me back to ea app with that message. the methods ive tried are: repairing the game, reinstalling the game, clearing ea app cache, updated my graphics driver, ended background tasks, ran as administrator and checked if the firewall is blocking the ea app (its not)
ive attached the dxdiag as u requested below
EA_Mako
Community Manager
Community ManagerThanks for all the additional info geekskii.
Based on the dxdiag you've attached, it looks like Jedi Survivor is actually launching and then crashing (multiple APPCRASH entries), rather than failing because of any particular Epic/EA account issues. It also shows several EA app hangs and EALaunchHelper process crashes which could mean the EA app installation or one of its supporting components may be corrupted.
It's also worth noting your GTX 1060 is below the minimum requirements (GTX 1070 8 GB), though that alone typically wouldn't cause the EA app launch helper to crash.
The next things I'd try would be:
- Fully uninstall and clean-reinstall the EA app
- Uninstall EA app
- Remove/delete:
- %LocalAppData%\Electronic Arts\EA Desktop
- %ProgramData%\EA Desktop
- Reinstall EA app
- Temporarily disable background programs or overlays such as SteelSeries Sonar, OBS, MSI Afterburner/RTSS, Overwolf, etc.
- Delete or rename %LOCALAPPDATA%\SwGame to rebuild Survivor's configuration files.
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