Constant crashing Xbox Series X
Product: STAR WARS Jedi: Survivor Platform:Xbox Series X Summarize your bug Games crashes constantly mainly on cut scenes but also during standard play. The game is currently unplayable How often...
Forum Discussion
I haven't been able to play any further than the first meditation point. I can play for a few seconds after that and it crashes, every time, without fail. Why are we releasing games that aren't fully finished? This problem is becoming a rampant issue and needs to stop!
EA_IlliumEA Staff (Retired)
Hi @chrico71988 To confirm are you getting any error messages?
Also, when you have a moment can we try the following steps?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
@EA_Illium wrote:Hi @chrico71988 To confirm are you getting any error messages?
Also, when you have a moment can we try the following steps?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Hello,
I've never received an error message. Most times the game hasn't even fully rendered, but I play anyway. It will typically crash within seconds of gameplay, game screen will be full of multiple colors like the graphics have failed, then it cuts to a black screen before returning me to the Xbox home screen. I have tried adjusting all of the game graphics to the most basic settings, I've uninstalled and reinstalled the game, I've deleted all saved game file information, restarted my Xbox, ensured all updates have been downloaded, etc. I've tried it all. I have the digital game, not the physical disc version.
More maintenance needs to be done on this game. This only happens with this game and one other digital game I own. All other disc and digital titles I own work fine.
- EA_Illium@chrico71988 I wanted to check if the latest update help with this at all?
I had the exact same issue as this topic. I looked at the display settings on my XBOX and noticed a lot of red checks. Basically, anything HDR was disabled, and many frame rates were disabled. I had a screen recorder between my XBOX and TV, and on a hunch, I decided to remove it. That fixed most of my problems. At least to the point that the game can be played through the tutorial. I still have some crashes and occasionally the lightboxes take over. But I'm able to get past those. I wasn't able to get beyond the main menu before. I suspect most either have a screen recorder or a TV that doesn't support the specs for the game. In the Settings app, under General, select "TV & display options", then under the Setup column, select "4K TV details". It will show you what your TV supports. Before removing the recorder, the "Your TV support 4K UHD at 60Hz" and "Your TV supports HDR10 for gaming" were not checked. Now they are. I'm hoping the other bugs get fixed too, but at least I can get into the game.
