Game Continues to Crash on PS5

Product: STAR WARS Jedi: Survivor
Platform:PlayStation 5
Summarize your bug When I first bought the game glitched a little bit. But now it crashes at least three times a day and I just received an update for it today and now I can’t get past find the brothers level. My son even wanted me to deck out his PS five controller to a Darth Vader theme. So I’ve spent like $100.70 for the game 30 for the controller and now I can’t even play it cause it crashes. I don’t know how to explain it to my son but. Would appreciate if we could get this fixed because now I’m out $70 and 30 I guess
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I don’t know how you guys fix the bugs but I’ve taken peoples advice I’ve tried uninstalling it cleared my cache and rebuilding my database and it still doesn’t work
What happens when the bug occurs? I don’t know how you guys fix the bugs but I’ve taken peoples advice I’ve tried uninstalling it cleared my cache and rebuilding my database and it still doesn’t work
What do you expect to see? I would like to not have the game crashes much or glitch is often at least not twice a day if not more

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I know you guys deal with a lot of people’s negative attitude I am trying not to be mean in any way possible but I would appreciate some feedback on this. I mean after all I did buy the game brand new and download it and I have tried all other ways to get past the glitches I’d appreciate it thank you