I'm trying to play the game on an Xbox series x, disc version. The hard drive is less than 60% full with the game installed on the hard drive. I installed the game and update. Version is 1.0.0.7.The game crashes during initial loading at the following places:Respawn splash screens (7/10 of the time), the EA logo (1/10) and then maybe 1/10 I see the Jedi temple, two small lightsaber icons and nothing else. Then 1/10 times I see a terms of use or something screen that's faded like it's in the background. The game screen freezes and then a few seconds later I'm kicked back out to the Xbox home screen. I've never been able to even start a new game.I have tried the following:Cycled router power, cycled Xbox on/off, uninstall/re-install 3x. Changed gamer pic to default. Turned HDR off, Ejected disc and made sure it was clean. Held power down for 10 seconds, unplugged for 10 seconds. Cleared alternate Mac address.

Update - I reset Xbox leaving games and apps. I did not import my old settings and left everything as default. Game still crashes.I erased the entire Xbox and re-installed. Still doesn't work What is the key to get a response? It's been a week and no support have replied.

Playing on series x, since the first update I have been unable to play this game. In the first week it was out I got about 20 hours into the story. Crash after crash, I was lucky to get to a nest spawn point. But once the first update happened I couldn’t get thru the main menu. Tried everything anybody online says to fix this besides factory resetting my Xbox since most people who are having these same issues say that didn’t work. But I have did delete my save file in an attempt to help but sadly it did not. Now the game freezes then crashes and sends me back to the Xbox Home Screen at the main menu after 5-20 seconds, if not then 5 seconds into the first cutscene. Please I want to play this game sooooo bad.

Product: STAR WARS Jedi: SurvivorPlatform:Xbox Series XSummarize your bug When the game starts up the opening credits are buggy and laggy, the main menu will cause the game to crash, or if I can get into the opening cutscene the game will crash a few seconds in. Either way, the game crashes within 1-2 minutes of opening it. I have deleted the game and saved data, reset my console to factory settings, all multiple times and still cannot get it to work.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Open the game and start a new game. That's what causes it for meWhat happens when the bug occurs? The game will crash and send me to the Xbox DashboardWhat do you expect to see? I am expecting the game to work and be fully functional I will start the game and watch the opening credits which are very buggy, the main menu seems fine until I interact with it- whether it is opening another menu or going to settings or starting a new or "continued" game, any interaction causes the game to crash almost immediately. I have deleted the game, redownloaded, deleted save data, reset my console to factory settings, nothing will allow the game to run for more than a minute or two. I can't even get through the opening cutscene.

https://www.xbox.com/play/media/8NESHP8SSS

Downloaded the game yesterday (from xbox store) and it crashed every time the menu loaded in. Tried restarting, re-installing, clearing MAC address making sure nothing was plugged in, and the like. After many failed attempts I requested a refund. After refund, I purchased again and this time I was able to play all the way to arriving on Koboh. However, I turned off my console and it is now doing the same thing as before. Ideas??

Game crashes before main screen Xbox

20 Replies

Bellarmine360
3 years ago
Same issues here since launch.
Still no fix. Still no solid support. And still nothing fervent from the devs. Months after launch. Absolutely mind blowing.
If EA isn't playing ball with ya try going over their heads to the Better Business Bureau. File a company complaint and ya should get a response from an EA representative.
sdallman
3 years ago
After patch 6.5 still the same issue a crash right after intro scenes. Never crashes when I see the jedi temple.
arkhamswag12345
3 years ago
My game has been crashing since launch. I can’t get passed the title card lucasfilm without crashing. I have updated to the latest patch, downloaded redownload the game. However, still my crashing issue is still occurring. Someone please help
sdallman
2 years ago
I bought this game the weekend it came out and after patch 7 I still can't play it. After the startup screen it just crashes. My xbox series X was one of the 1st produced, every game I have runs great except this one. I think I am done with EA games!
TheZupZup
2 years ago
Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Hi EA, I can't launch Star Wars Jedi: Survivor digitally on my Xbox Series X because it keeps crashing every time I'm launching the game. Can you fix that? I can't even play the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? lunch the game
What happens when the bug occurs? crashing to the xbox menu
What do you expect to see? to play the game i paid
‌
Hi EA,
I can't launch Star Wars Jedi: Survivor digitally on my Xbox Series X because it keeps crashing every time I'm launching the game. Can you fix that? I can't even play the game.
EA_Shepard
Community Manager
2 years ago
@TheZupZup Wanted to see if you were still having an issue with the game crashing when you try to launch it?
TheZupZup
2 years ago
yes i still do actually
EA_Shepard
Community Manager
2 years ago
@TheZupZup Does this happen when you first launch it, or when you try to load into a save? If you are able to get to the load a save, are you able to load previous saves?
TheZupZup
2 years ago
i lunch it and i delete the save that the game make and i try and again and again and still at the starting. it keep crashing when i see the fist logo appear
EA_Shepard
Community Manager
2 years ago
@TheZupZup Gotcha. Try the following and see if these help.

Quit all running Apps (For Series X|S consoles)

Remove any connected device, or additional USBs from the console

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

If you don't mind starting over in case it is a corrupted save, you can go into manage games and apps.

Under the game go into saved data and delete the file.

This will delete progress though so make sure you are okay with that before you do.

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Game crashes before main screen Xbox

20 Replies

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