Game crashes during loading

Hi there, sorry to hear the game is crashing on startup.

Since you’ve already reinstalled the game and EA app and verified the game files, it would be useful to rule out a driver or system-related issue next. Please make sure Windows and your graphics drivers are fully up to date, temporarily disable any overlays or background applications, and try launching the game again. If possible, you can also try a clean installation of your graphics driver.

If it still crashes, please share a DxDiag so we can take a closer look at your system and see if anything stands out.

Hi, thanks for taking the time to reply to my post.
I went thru the latest Windows and Nvidia updates, and also disactivated the Discord Overlay. The behavior remains the same. I am adding my dxdiag output.

Hi there,

Thanks for sharing the DxDiag. Could you please try the following next?

1. Perform a clean boot of Windows and then try launching the game again. This will help us rule out any background applications or services that may be interfering with the game.
2. Please confirm which drive Jedi: Survivor is installed on. If it’s currently installed on your HDD, please try moving or reinstalling it on your SSD and test again.

Let us know how you get on with these steps.

Hello,
Apologies for the delays, I did reboot my system yesterday, and followed the instructions for a clean boot. I did have to restart the Steam and EA services in order to load the game, as they were disabled by the procedure.
Afterwards, I tried launching the game both from Steam and from the EA App, and got the same error.
As to your second question, all my games are installed on the SSD.
Thanks.

Hi there,

Thanks for trying that and getting back to us. Since the clean boot didn't make a difference and the game is already installed on an SSD, let's try resetting the game's local configuration files next.

1. Press Windows key + R, enter %LOCALAPPDATA%, and press Enter.
2. Find the SwGame folder and rename it to something like SwGame_old.
3. Launch Jedi: Survivor again. The game should create a fresh SwGame folder automatically.

Please note that this may reset your local game settings.

If the crash still happens, please also try a clean installation of your Nvidia graphics driver rather than just updating it, then verify the Jedi: Survivor game files once more through Steam before testing again.

Let us know if the same error appears after these steps.