Product: STAR WARS Jedi: Survivor
Platform:Steam-PC
Summarize your bug getting code: LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG Then the game will crash and get the error above.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Really don't know. It started when I to Cere's base and it's been hell trying to complete it. I have to skip the cutscenes to try to play, but its not buying me enough time. it's ruining my stars wars experience.
What happens when the bug occurs? Game start to pause and freeze before crash.
What do you expect to see? A smooth play through and no freezing of any kind.
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG.
Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug Game crashing on Jedha map. There's an ATST bossfight, first time it crashed I pressed L2 to finish off the ATST, a cutscene was about to start and it crashed. Second time I got trough the cutscene, I was in the cave, another cutscene was about to start when it crashed. Third time the cutscene got midway trough but then it crashed again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play trough the mentioned section in Jedha.
What happens when the bug occurs? The game crashes to desktop with the following error: LoginId:de502096bd6dfc9e24d2a53b05af51ff LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
What do you expect to see? Playing trough the game without crashes
Here's what UE4 says:
"LoginId:de502096bd6dfc9e24d2a53b05af51ff
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"
My specs:
CPU: Intel Core i9 13900KF
RAM: G-SKILL 32GB DDR5 6400 CL32
GPU: Nvidia RTX 4090
SSD: Samsung Evo 970 Plus
OS: Windows 11 Pro
GPU driver is up to date
(CM: Edited to remove c/p portions)
Update: Turning ray-tracing off helps, confirmed by another user with the same issues. Weird because I didn't have any crashes beforehand and had RT on the whole time, it only started at this exact section.
I will try turning it off, its weird im only crashing on Jedha. took me ages to get off that planet the first time, went back to the previous planet did some quest no crashes went to the broken moon no crashes, back to jedha crashed 10 seconds in..
I tried turning off the Ray Tracing and it seemed to fix the problem and I didn't CTD. I think Ray Tracing is broken in this game so I'm going to play with it off although my computer w/ RTX 4090 should handle it easily.
My specs:
CPU: Intel Core i9 13900KF
RAM: 64GB DDR5
GPU: Nvidia RTX 4090
OS: Windows 11 Pro
GPU driver is up to date
Same issue here, Jedha is unplayable.
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
CPU: AMD 78000X3D
RAM: G-SKILL 64GB DDR5 6000 CL30
GPU: Asus TUF RTX 4090 (driver up to date)
SSD: Samsung Evo 980 Pro
OS: Windows 11 Home (up to date)
GPU driver is up to date
turning off ray tracing looks to of resolved my issue
same for me too. sometimes i can make it past cere and get to the point of returning to the ship and it will crash during or after the cutscene at the ship. sometimes it crashes during the cutscene with cere and sometimes it crashes before i can even get to her. this is so frustrating
I have the same problem, turning off ray-tracing seems to help (if you had it turned on)
youre right. i turned RAY-TRACING OFF and it fixed my problem. i wish i tried this yesterday. thanks again
Glad it worked 🙂
Returning to Cere with the comm codes crashes just before the cut scene starts. Crashes every time even after restarting. Disabling Ray Tracing so far seems to be helping.
My game keep crashing. When i do certain objectives within in the game. It even crashes when I'm just sitting still. Listening to one of the NPC's talk. I get this crash message
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
Is this a hardware issue, or a in game issue?
I am having the same problem since a few hours ago. Now it keeps on crashin.
I am running a high end PC and went through all the recommended steps:
Driver updates for the GPU in my case 4090 and for Windows 11. I even verified / repaired the game data in steam.
NOTHING seems to help
its incredible! All runs fine and smooth and then randomly crashes
I took my PC to the guys who built it. Once I get some info or a solution. I’ll let you know what they me.
Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug Game crashes at opening cinematic
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the game
What happens when the bug occurs? The game crashes and gives me error: LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
What do you expect to see? A working game
Game crashes at the opening cinematic, even after today's patch.
I get:
The game crashes and gives me error:
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
I've:
- Updated my graphics drivers
- Made sure Windows is up to date
- Repaired game files
- Reinstalled the game
- Reinstalled DirectX
- Turned off overlays, e.g., Discord, Steam, Xbox Game Bar
Ray tracing is not on.
Product: Star Wars Jedi: Survivor
Platform: Steam-PC
Summarize the bug: getting code: LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
How often does the bug occur? Regularly (85%)
What happens when the bug occurs? Game freezes for maybe .5 sec and then hard crashes.
I am getting this same error. I believe it may be conditional to the meditation circles and cutscenes. Every time that this has happened to me (mostly on Jedah in the Archives, but not always) it has been right after I have rested at a meditation circle. The game will crash when I leave the meditation circle and then go to interact with a cutscene or other triggered event - like a force memory, or an item that triggers plot dialogue. This does not seem to happen every time I play the game, but it seems to occur most frequently in the Archives.
Oddly enough the game performance seems to have stabilized from me overclocking my pc and GPU, then cranking my system cooling. I have a water cooled CPU/GPU, and I am generally hovering around 48c on the CPU packet and 35-40c on the GPU at full load. Ryzen 9 3900XT overclocked to 4.3Ghz. EVGA RTX3080 overclocked to around 1.1Ghz (Afterburner). 64GB of G.Skill 3600c.
Also, here's my DxDIAG. What do you guys think?
Hi All,
Not sure if this has been discussed or not, though I have been getting the above error message on Jedha all the time. It first started after the fight with the AT-ST for the cut scene right after it, now I keep getting it every time I go to the Hangar to continue on the next part of the mission. Some times I get to the cut scene and handed the blaster other times I use force push and then the game crashes,
The full error code:
LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
My system Specs are:
Ryzen 9 5950X
32GB RAM
RTX 4080 Gaming OC by GIgabyte (latest Drivers installed for the GPU as well)
4x 1TB m.2 SSD
Win11 Home (Fully Updated since Thursday Night)
I have uninstalled and reinstalled this title twice and no luck. Out of ideas, Windows has no crash logs, so I think it is related to just this title. Every other game runs fine.
