Game crashing in cutscene

"Thank you for reporting this issue. We understand how frustrating it can be to encounter mistakes at such a crucial moment. We assure you that the bug has been noticed and forwarded to the development team for further investigation. We really appreciate your patience and will try to find a solution as soon as possible. In the meantime, you may want to check out the AHQ page for updates or similar announcements."

Same issue here, can't get past cutscene. After all this time, game is still unplayable.

• Check for Updates:
  • Ensure the game is fully updated to the latest version, as developers often release patches to fix such problems.
• Verify Game Files:
  • On platforms like Steam or the EA App, use the "Verify Game Files" feature to check for corrupted files and repair them.
  • Reinstalling the game could help if file corruption persists.
• Lower Graphics Settings:
  • Temporarily reduce graphical settings, which may help the game handle the cutscene better.
• Search for a Skip Cutscene Option:
  • Check if the game allows skipping cutscenes. While rare, this could bypass the problematic part.
• Community Solutions:
  • Look on forums like Reddit or the EA forums, as other players might have found workarounds for the issue.
• Contact Developers:
  • Report the issue to EA Support or through their official forums. The more players report, the higher priority the fix might receive.