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overlord155's avatar
2 years ago
Solved

I purchased Jedi survivor on steam but it says i dont have access

I purchased jedi survivor on steam but every time i got to launch it an error in the ea app says I don't have access to it even though my steam account is correctly linked 

  • Hey Everyone, 

    Thanks for reaching out to the community on Answers HQ!

    To confirm, we are currently investigating an issue with EA games on Steam giving the error message "You don't have access", for more information and and to provide requested details please follow our ongoing thread:

    [Investigating] "You don't have access" error

    If you are playing on the EA app instead please see our thread here

    Thanks!

20 Replies

  • I just bought SW:Jedi Survivor on Steam but it wants to open it through EA but the EA launcher does not even recognize I have the game.   How do I just open the game through steam? 

  • I bought Jedi Survivor the other day, just installed it and it says that I don't have access to it because my account may be linked to another account. I tried all the trouble shooting I could find in old threads.

    -verifying game files

    - downloading a free game

    - unlinking and re-linking my steam account 

    - etc

    nothing is working and I can't contact EA support directly. Please help would be apprieciated. 

  • jonnylaw730's avatar
    jonnylaw730
    2 years ago

    I refunded on steam.  But then I bought it in the EA app.  And it still doesn't show up in the EA app library? 

  • Did the same thing. Bought it twice. Both receipts in inbox of email linked.

    EA will get us the game eventually right?🙃

  • EA, on behalf of the people who bought Jedi survivor recently on PC/Steam/Ea app.

         Would you be so kind and give us the game we paid for or at least some recognition that this is an issue and must be escalated?

  • sleepydroid's avatar
    sleepydroid
    2 years ago

    I redeem the code showed up in my library downloaded (try) error prepare set up and after that it was gone from my library in EA APP and can't download it and play. 

  • After trying everything last night, I just tried this and it worked: go to the folder where the EA app is located and run App Recovery.exe the game then showed up in my EA games library.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Everyone, 

    Thanks for reaching out to the community on Answers HQ!

    To confirm, we are currently investigating an issue with EA games on Steam giving the error message "You don't have access", for more information and and to provide requested details please follow our ongoing thread:

    [Investigating] "You don't have access" error

    If you are playing on the EA app instead please see our thread here

    Thanks!

  • I just had the same issue.. go to the search field and enter Jedi Survivor.. you'll see it in the Hidden folder.. not sure why.. but you can unhide it and then add to your Library again.. That seems to work for me anyway. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @Misbehaven_I_Am Appreciate you popping in with your own solution for this.

    Considering this thread has been inactive for over a year I'm going to go ahead and close it off

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