Jedi Survivor not Connecting video on Steam Remote Play

Hey @cj_art 

To confirm the EA ID will be what is shown in the EA app, you can also find it in your EA Account Settings.

You can reply to this thread with a DXdiag file and EA app Error ID, to get the Error ID follow the steps here. 

1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
   • If you’re playing on Mac, go to Help in the taskbar and select EA Error Reporter.
2. Choose the Type of problem you’re having.
3. Tell us about the issue you’re having in the Description of problem field.
4. Check the box next to By clicking this box, you agree to share diagnostic information with EA.
5. Click Submit report and wait for it to complete.
6. Write down your Report ID and share it here. 

Thanks!

Is this going to be fixed?

I have this same issue.

It will stream the loading bar from EA app, then the game will launch and the loading bar will go away causing the stream to stop.

Reconnecting the stream will just sit on a loading screen.

5 weeks later and still borked

I would like to add that this is an issue with any EA App launched games through steam. Not just Jedi Survivor.

Yes I'm having the same issue with Battlefront 2 as well.

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@BarBeeQ33 wrote:

5 weeks later and still borked

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@EA_Illium You really aren't getting the message here or listening to your customers. I've worked in the helpdesk field and software engineering and repeatedly asking for our information is not helpful nor will it be helpful in resolving the issue because this is not a crash or an issue with our machines. Also asking for the DxDiag again really means you weren't listening, as @cj_art said this is not a hardware or diver issue because it involves the interaction of your software and Steam Remote Play most notably to the a Steam Deck which does not have DxDiag.

This is widely reported and easy to replicate anyone at EA should be able to do it. Here are the steps

1. Have a PC with Steam and Jedi Survivor 

2. Have another device like a Steam Deck, another PC, an Nvidia Shield with Steam Remote Play app, anything that can stream a game from Steam

3. Tell the other device, like the Steam Deck to stream Survivor from your PC

4. Watch the Steam Deck start loading the game, hear the audio from the game but never get past the loading window on the Steam Deck.

5. See that Survivor as successfully launched on the PC and is optimizing files, again why can't that be cached?

Since you insist on the useless information rather than reporting the issue to your team for them to replicate here

• Platform (or client): Steam
• EA ID (PSN ID/Gamertag): evilhamsterdad
• Are you getting an error message? No see above
• If possible, share a Screenshot or Clip... Here's a link to a video of the issue https://photos.app.goo.gl/9CJKigG8XgJAca5B9
• If on PC, please share a DxDiag file and an EA app Error ID Number Attached DxDiag.txt

Just adding my cart to the wagon of this topic. Facing exaclyt the same issues as everybody else... 

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@Hawkeye8081 wrote:

Just adding my cart to the wagon of this topic. Facing exaclyt the same issues as everybody else... 

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Same problem. On my
Pc the game runs on the highest settings without any problems. As soon as I want to start the game via Steam Link on my Steam Deck, I have the same problem as explained above.

Other games (outside the EA universe) work via steam link without any problems so far. So it can't be the internet or Steam itself.

This is very frustrating and I'm now thinking twice about whether it's worth buying an EA title ....

This continues to be an issue. As stated above you can add EALauncher on your pc, then when you launch the game you still get to directly select "Stream" from the steam deck.

Likely because EA wants you to continue to use their launcher, this will not be fixed, as well as the sub-stamdard "Community Manager" being unlikely to be able to submit a report, unless someone gives them a random file and then attached an explanation to the top via a text file saying basically "Hey, this is entirely unrelated. The real issue is..." and copy paste verbatim whats been said 5 times already 🙂.