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So I have tried everything that you suggested because I'm having the same problem. None of it has worked. This is obviously a break on EA's part. This needs to be fixed. I have no peripherals plugged in. I have reinstalled the game three times wiped out all my data so based on I'm going to have to start all over again and still nothing. What are we going to do about this? More importantly, what is EA going to do about this? And how soon ? Waited over 5 years for this game and you have delayed it three times and it still doesn't work right
Had the game since launch. I have tried all your suggestions but still cannot play. I have walked 10 steps into the game, which is far as possible. The game crashes at the intro cutscene and on the main menu. It also crashes when I start walking with the police initially. Please help me.
- EA_Aljo3 years ago
Community Manager
Did you try what is suggested here?
Just did and it still crashes. I tried everything else you suggested. Even deleting my gamer profile and re-downloading. Uninstalled about 5 times now. Changed gamer picture three times. Reset alternate MAC address several times. Changed the console settings around and back to the original state. Changed my background on my dashboard. Reset the console to base state and re-downloaded all software updates from factory settings. Deleted all saved files from my local and cloud storage. Changed in game settings to include performance mode. I have honestly tried everything since launch. I brought the digital version and then got a refund and immediately tried again with a physical copy and it still did not work. All my other games work fine.
I always crash either at the main menu, or the first initial stages of starting a game. I start walking and it crashes. I can sometimes make it to the first stairs but then it will crash. I always have to skip the first cutscene to as it will also crash the game.- EA_Aljo3 years ago
Community Manager
Is the game installed on the internal hard drive or are you using an external drive/expansion memory card?
internal hard drive
Hi @EA_Aljo, is there any update on the launch crash issue? I attached videos in a previous reply and would love to help out any way I can!
- EA_Aljo3 years ago
Community Manager
Thanks for letting me know. I can't think of anything else to try. Should I hear of some other suggestions, I'll let you know.
Thanks for the videos. I have passed them on.
- EA_Aljo3 years ago
Community Manager
Hello, everyone. If any of you can provide video showing the issue, that would help. We're trying to gather more examples of what you're all experiencing. Thanks!
I’m away till Saturday but as soon as I am back. I’ll gather some videos for you.
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