Jedi survivor stuck at loading screen xbox

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@WHENKEL wrote:

Hello! 

Purchased the game digitally and i'm not able to get past the title screen. Game crashes constantly and returns to Xbox home screen, i've reinstalled once together with resetting the console, nothing works. See video. https://drive.google.com/file/d/1N8zvIiWTAHhepM1LXRPLgMLqx9QDqdAh/view?usp=drivesdk

edit:

Same issue found in reddit thread :https://www.reddit.com/r/StarWarsJediSurvivor/comments/131r26i/xbox_series_x_keeps_crashing/

Video:

https://www.youtube.com/watch?v=02sKeMG_yrA

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This is a bit of a different issue since you're getting past the main menu. Try switching to performance mode. Let me know if that helps or not. Thank you.

https://youtu.be/gcv00umKys4 - crashing at the intro cutscene

https://youtu.be/oRcpxhG-i4c  - crashing after skipping the cutscene before landing on corusant 

I can’t even play and this is how it has been since launch for me. 

hope this helps in some way. 

@AgathorSin 

Thank you. Can you try switching your game to Performance mode and try again?

I turn performance mode on in the first video. I have tried it with it on and off. I have tried everything. 

@AgathorSin 

This is a different issue than being stuck on the loading screen so it doesn't apply to what is being reported. In the first, please make sure you're posting new issues in their own threads. Unfortunately, I don't have anything else to suggest for this. Please open a case with an advisor here to see if they can assist. Thank you.

You asked me to collect information on my issue. This I have done. I have also explained my issue at large which others have also reported. 

You asked me to show you when and how I crashed. So I did. This is not a separate issue because you already had known about my issue (as we discussed). 

I can’t even play the game at all. Why is my issue not important now that I have shown you proof that the game is utterly broken. 

@AgathorSin 

I understand, but this thread is actually for the issue with getting stuck at the loading screen. You can get past the main menu. This is a different issue and one I don't have any other suggestions for.

Ok I’m confused. You keep asking for videos but multiple of us have already sent them. Are we actually making progress on this issue? You said you have shared the videos with the team but we still don’t know anything! I’m sorry this just gets frustrating, and I know there are a lot more issues than these but I’ve been reporting this issue for over 3 weeks now, and nobody can tell me anything at all? I really wanted to play this game by the time my summer started, but here we are, and I still don’t have a clue when or if I will get to experience the game. I just really hope this isn’t something where support kind of dies off after the first two weeks and once most of the issues are fixed then the less common get ignored. I haven’t even been able to accept the terms of service for this game that’s how sad this is! Again, I don’t mean any harm to anybody, I really just want to help in any way I can so this gets fixed. 

@fkprcatybpg8 

There are 2 different issues being reported here, but we're asking for videos on the issue the OP mentioned. Which is clicking on Continue on the main menu and then freezing on a loading screen. 

The other issue being reported, that is not being tracked in this thread, is crashing after you have loaded in to the game. We want videos on the former rather than the latter. The latter issue should be in a separate thread.

Ok so the crashing during the logo screens when loading in does not apply to this thread?