Product: STAR WARS Jedi: SurvivorPlatform:PCSummarize your bug Randomly, my game crashs and appears this error: "LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:467 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I don't know.What happens when the bug occurs? My game shutdowns immediatly and pop ups the error.What do you expect to see? I want to play the game normaly without this "bug/error" and I don't know if it is a game issue or an hadrware issue.My PC specs:AMD Ryzen 7 3700x;16GB RAM;NVIDIA Geforce 1660 Super;Aorus x570 EliteIn another topics, people suggest to disable RTX but I don't have RTX.

Hello everyone, I have an Acer Aspire XC 1760 computer, and at a certain point in the movie that starts when you decide to start Cal's journey, when a large crater in the city of Coruscant appears, the game crashes, and I have the following mistake:LoginId:672b7ca4670e9aacd296ea24ee41a7a8LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNGI have also already tried installing various drivers and updating them without success. I ask you for advice.Thank you all.

@ansuasks81same problem. Instantly crashes when I try to start a new game or change any of the video settings. Started after most recent patch.i7-13700KEVGA 3080 Ti FTW3 Ultra32GB Corsair DDR5-6000MHz1000W Corsair PSUWindows 11Using latest NVIDIA drivers, also tried rolling back video drivers and that didn’t work. Other games run totally fine. I played nearly 100 hours with zero crashes on launch. After the patch came out the game is unplayable.

The game ran fine right after launch and after the patch today. However the second time after patching when I try starting it I always crash before the game starts with this error:LoginId:6c9d582bd2be812b3b8bf8b7fafafc2bLowLevelFatalError [File:Unknown] [Line: 686] RetCode = Adapter->CreateCommittedResource(Desc, GetGPUMask(), HeapProps, InitialState, ClearValue, &NewResource, Name, false) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1411 with error DXGI_ERROR_DEVICE_REMOVEDWhat does this error even mean? Why does the game run fine after a patch, but then the second time I try it cant even start without crashing?I have tried verifying game files, reinstalling EA app and GPU drivers, as well as just restarting pc.Could someone from EA look into this for me, as I dont understand why this game runs well after patching, but only once.

Product: STAR WARS Jedi: SurvivorPlatform:Steam-PCSummarize your bug Since the patch I have been unable to load my save as the game crashes a few sections after clicking "continue", showing the eroor message: LowLevelFatalError [File:Unknown] [Line: 743] pDevice->GetTextureAllocator().AllocateTexture(TextureDesc, ClearValue, Format, *OutTexture2D, InitialState, Name) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Texture.cpp:805 with error DXGI_ERROR_DEVICE_REMOVED, Size=128x128x1 Format=(0x00000061), NumMips=8, Flags= My game was actually running alright prior to the patch and it now unplayable, please fix rapid How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? UNsure if it is the same on all games but it happens when i choose to continue my saveWhat happens when the bug occurs? Jedi:Survivor Crash reporter comes up with option to send report and close (which i have)What do you expect to see? A playable game! for over £50 you would expect to at least be able to play through some of the early teething bugs

@ZoaiyI'm having crash on every situation: After loading and using echoes: crash.If I try to fast travel: crashIn a cinenamic: crash.Today I can't play longer than 5 minutes without getting a crashTried to lower graphics to minimun. Restart computer, fix the game...I'm playing on W11 on 12700k and 4070ti. All drivers and OS updated

LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

149 Replies

Quasinerdo
3 years ago
My game crashed instantly - same place as always - as soon as Optimising game files begins. Even if I disable the optimisation it gets to the main menu and crashes before anything loads.

Game worked for about 2hrs yesterday (before patch) but then went back to always crashing on boot.

I'm on the Moon which isn't meant to be a problem area.

This is deeply annoying that so many of us have this very specific error and no EA or Respawn rep will acknowledge it.
greyworm28
3 years ago
@emackelum Same on PC, when i try to run the game it crashes
dennyjam
3 years ago
fellas, how do you deal with that? LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Adapter.cpp:724 with error E_INVALIDARG
BrendanatorX
2 years ago
I also have this issue.
The most common place I've encountered this issue is around the scrap metal house to the left of the entrance to Ramblers Reach on Koboh.
First crash I had was at the very first green laser door you see when you first meet up with your crew on Coruscant.
The lack of any autosaves outside of meditation points can get really frustrating when crashes make you lose a half hour of progress.
DarthCurve
2 years ago
this worked for me thanks !!!
sc0ri0n
2 years ago
Now try help page and search for crash. Nothing ☹️
hoodiebrowder
2 years ago
i had this same thing but under i different line
zylog06
2 years ago
Same here :
D3D12Resources.cpp:519 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
core i7-11800H
RTX 3070 (laptop)
32 GB Ram
tried the clean-up exe in the game folder, no overclocking, no undervolting, lastest nvidia drivers as of 25.08.2024 : the game crashes after minute or so.
I've been able to play the coruscant chapter without any issue, but sincie the chapter 2 (koboh), the game started to randomly crashed after I found greez.
I've been able to finish other demanding games like God Of war, shadow of tombraider or Horizon to name of few. So it's definitly not a problem with my PC.
Any chance to see a patch one day ? for now I just lost my money and won some frustration, as the game seem realy cool... when it works ☹️
Thermokinetics
11 months ago
Now December 2024 lol. Anyone find a solution for the 'HUNG' error?

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LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

149 Replies

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