LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r

Question

Product: STAR WARS Jedi: SurvivorPlatform:Steam-PCSummarize your bug I have gotten pretty far into the game, and now every time I try and play I will get a few minutes into playing and my game crashes. This is the error I get LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED. PC Specs Ryzen 5 5600x Msi Be550 Tomahawk Gefore 4070 32GB Ram I made it through the first half with only two crashes now, I cannot even finish the game. This is so disappointing.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I honestly do not know I am just trying to play the game.What happens when the bug occurs? Performance stuttering, then the game crashes.What do you expect to see? I expect to be able to keep playing the game.‌LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNGI have gotten pretty far into the game, and now every time I try and play I will get a few minutes into playing and my game crashes.&nbsp; I made it through the first half with only two crashes now, I cannot even finish the game. This is so disappointing.

rocket_racoon_1 · Answer

@EA_Barry well ea, maybe you could try to fix the bug you created. Raytracing is turned of since the begining, it worked all fine since the last patch.so do your Jib and fix it

meatslug · Answer

I get the same / similar error:&nbsp;LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resever since I returned to the desert to ride that dinogiraffe and encounter lots of walkers with there troops - sometimesit crashes after 1 minute, somtimes after 10.I have cleared shader cache, run as administrator, updated Nvidia drivers, disabled antivirus software, disabled full screen optimisations.It has stuttered constantly throughout but never crashed until now.&nbsp;4090 | 13900K | Win 11 | Driver: 531.79Such a shame, was loving the game and was able to look past the issues until now

neikosrox · Answer

I think thats pretty LAME.Turn off game features that you paid for in order to play the game, because we are unable to fix the game 3 months after release...

cordialnighthawk · Answer

I'm no game dev, but i've kinda figured out what's going on (so EA might read this and send a dev to finally fix the problem). The issue is a bad reference, likely someone using a test asset somewhere and not changing the reference to a game file.&nbsp;I have a D:// Drive, and there is no reference to this "depot" folder. I can't see it with admin permissions. Hell, I can't see it with any permissions. So, EA, please get a dev to fix this reference. It's trying to reference a device that is "Hung", meaning the asset literally doesn't exist.I may not be a dev, but I know how system files work.

ea_barry · Answer

@meatslug&nbsp;@arcanummageborn&nbsp;

Try turning off raytracing, that helped some people on this thread, thanks:&nbsp;

https://answers.ea.com/t5/Bug-Reports/Game-crash-when-entering-Cere-s-base-error-code/td-p/12520835

Try turning it back on when you get to a new/next area.