Forum Discussion

TheJuCol's avatar
TheJuCol
3 years ago

No access to pre-order content on PS5

Hello, I've played the game since launch on PS5 and had several patches. Still I am not able to see my pre-order content in the game. There is also no add-on visable in the store option for it thoug...
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @TheJuCol,

If you check the available Add-Ons for the game, does it show you that you own the Add-On for the extra content?

Or...

  1. From the Home Screen, highlight your game.
  2. Press the Options button on your controller.
  3. Then select Manage Game Content.
  4. Select the Install icon next to the add-on you wish to install.

Alternatively...

  1. Go to Games home > Game Library.
  2. Scroll to the Your Collection tab.
  3. To find game add-ons, select the game hub and scroll to the Add-ons section.
  • TheJuCol's avatar
    TheJuCol
    3 years ago

    Hello @EA_Leeuw ,

    Thanks for the reply and sorry for the delay in anwser. When I select the Add-On screen it's empty and it says 'There's no game content you can manage.'.

    When I check my transaction history on the PlayStation Store I can see a successful code redemption on 'STAR WARS Jedi: Survivor Pre-Order Content'. 

    Hope to read from you, thanks!

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      3 years ago
      @TheJuCol, that's odd. Did you redeem a standalone code for the extra content? Or was it a direct purchase via the PSN store on your console?
      • TheJuCol's avatar
        TheJuCol
        3 years ago

        @EA_Leeuw 

        I redeemed a standalone code via the PlayStation Store on my PS5. 

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