No access to pre-order content on PS5
Hello, I've played the game since launch on PS5 and had several patches. Still I am not able to see my pre-order content in the game. There is also no add-on visable in the store option for it thoug...
Forum Discussion
EA_Leeuw
Community Manager
Community Manager@TheJuCol, okay, and where exactly did you purchase this standalone code, if I may ask?
@EA_Leeuw I was given this code by a friend after I told him my original pre order code from The Collector's Edition from Limited Run Games didn't work (see my first post with you for more on that). I succesfully redeemed the code on the PlayStation Store as you can see in the screenshot I posted. The content didn't appear in the game. I waited a bit because I thought this was related to the other pre order bugs that were in the game. However I now have doubts those bugs are the same, hence this post.
Hope you can assist me to fix this issue, thanks!
Hopefully the picture is uploaded now.
- EA_Leeuw@TheJuCol, oh, I might know the issue in this case. I can see that you're from NL (so EU) in that case, is that correct?
If that is the case, I think that you (or well, your friend) needs to get in touch with LRG: https://answers.ea.com/t5/General-Discussion/Collector-Edition-PreOrder-Bonus-Code-Redemption-in-UK/m-p/12524899#M654.
Your DLC/add-on content has to be the same region as your PSN account and Game install region.. Example.. a US DLC/Add-on (region 1) will not work with a UK version of the game (region 2) or vice versa. To use Add-ons/DLC, both the game and the extra content need to be the same region of purchase and sometimes those need to match the region of the PS account.
