Forum Discussion
Product: STAR WARS Jedi: Survivor
Platform:Steam-PC
Summarize your bug Game crashes when the "Jedi Survivor" scene fades away in the loading screen
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? The game completely crashes
What do you expect to see? A fully functioning game
edited title for visibility. -puzzlezaddict
- EA_Leeuw3 years ago
Community Manager
- 3 years ago
Is there a way to fix it? I just want to play the game I bought.
- 3 years ago
Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug My game crashes when i start the game after the entrance screen
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In my game when i open up it crashes immediately
What happens when the bug occurs? The game stops working and opens up crash report
What do you expect to see? that the game works
Game crashes upon starting
- 3 years ago
Me too.Why the others no problem about crash 😞
- 3 years ago
love the "what do you expect to see"
- 3 years ago
Why is there no answer on this topic???
- 3 years ago@Dragonlady2058 because ea doesnt care
- 3 years ago
I have tried every possible way of launching my game but I don't know how to fix this. Almost immediately after the respawn logo it crashes my entire pc forcing restart.
- 3 years ago
I'm having a similar issue, just waiting for more patches at this point.
- 3 years ago
Try this cause I did this when it happened to work for me.
Open steam on same monitor you play on.
Launch the game.
When the intro starts, alt+tab so steam is up.
Allow it to load in the background.
Idk that this is actually the solution but I did it and I'm able to play it right now with no problems.
- 3 years ago
Jedi survivor crashes when launched just past the opening loading screen that says jedi survivor
- 3 years ago
I've done loads of *fixes* since I've bought jedi , nothings worked, still not going on the home page. after jedi survivor comes up then nothing, I've spent over £100 on this because I really been looking forward to it. I've updated the driver, verify the game files, done codes that I've seen on the internet, uninstalled on reinstalled the game ,I run out of options, any help would be fantastic
- 3 years ago
Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug My game will freeze on the electronic arts screen when loading in, then crash 2 minutes later
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? If it currently does not happen to you then it most likely doesn't affect you.
What happens when the bug occurs? Almost every time I try to load into the game, it will freeze on the same Electronic arts screen, then crash 2 minutes later. I will include the crash code below. LowLevelFatalError [File:Unknown] [Line: 1296] GameThread timed out waiting for RenderThread after 120.00 secs
What do you expect to see? I expect for the game to continue to load.
Whenever I attempt to load into the game 99% of the time it will freeze on the Electronic Arts screen, I only say 99% because there has been a few times when it starts up right away. If I want to play I have to alt tab out and stop the application before trying to restart it. This usually doesn't fix the issue and I have had occasions where I've stopped and started 30+ times. sometimes I will let it sit for 2 minutes until it crashes and I can send and error report which I have noticed does nothing. I will put what error shows up down below, unfortunately I can't link a video as it tells me any file I try to link is too large.
Error code:
LowLevelFatalError [File:Unknown] [Line: 1296]
GameThread timed out waiting for RenderThread after 120.00 secs
0x0000000143230259 JediSurvivor.exe!UnknownFunction []
0x0000000140a4b4c3 JediSurvivor.exe!UnknownFunction []
0x0000000140a52631 JediSurvivor.exe!UnknownFunction []
0x0000000140a5275a JediSurvivor.exe!UnknownFunction []
0x00000001494b6e6d JediSurvivor.exe!UnknownFunction []
0x0000000151c6e004 JediSurvivor.exe!UnknownFunction []
0x00007ffb949a1877 Activation64.dll!UnknownFunction []
0x00007ffb94997a51 Activation64.dll!UnknownFunction []
0x00007ffc5bf07604 KERNEL32.DLL!UnknownFunction []
0x00007ffc5c0a26a1 ntdll.dll!UnknownFunction []- EA_Barry3 years ago
Community Manager
Try the following troubleshooting, thanks.
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the minimum requirements below:
Windows minimum requirements
- OS: 64-bit Windows 10
- Processor (AMD):Ryzen 5 1400 or Equivalent
- Processor (Intel):Intel Core i7-7700 or Equivalent
- Memory: 8 GB
- Graphics card (AMD): Radeon RX 580 or Equivalent
- Graphics card (NVIDIA): GTX 1070 or Equivalent
- DirectX: 12 Compatible video card or equivalent
- Hard-drive space: 155 GB
Thanks.
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