I preordered from Best Buy. When the Bonus Content code was emailed, I redeemed on my PS5 account. Then I downloaded the game. The bonus content does not appear in my game. Is there a fix for this? I cannot find the content anywhere on my PS5 aside from in “transaction history.”
Community ManagerHey @rydoggy90nine,
Could you try to:
Oh man, I can’t believe they emailed you your code. I have been on phone and chat support with Best Buy and PlayStation all weekend trying to get it sorted.
BestBuy support said that PlayStation told them the items will automatically unlock in game when you get your ship. I told them that didn’t sound right, but they were adamant. Found out from a few friends they were told the same thing by BestBuy and their items didn’t unlock either.
Just got done with PlayStation support and after some “troubleshooting”, they were unable to help and told me to contact EA. Just sent a long winded message to EA support email, so now the waiting begins.
It can’t be that hard to generate a code so please, someone from EA, help me out here.
