save not available on different device (same account)

I had played the game for around 15-20 hrs on my PC, but due to some reasons, I had to erase my pc, so I made sure my progress was saved, when I downloaded the game on my laptop, the save wasn't available; the game is asking me to start again. How can i recover my previous save as it was supposed to be saved on the cloud. i bought the game on Epic and was using the ea app