Star Wars Jedi Survivor won't launch because of ucrtbase.dll error
Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug: When launching the game it instantly closes and so does the EA app as it has an ucrtbase.dll error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? My game closes immediately and the EA app also closes with it.
What do you expect to see? I want to launch the game.
So far what I have managed to find is that this happens when trying to launch Jedi Survivor:
Faulting application name: EADesktop.exe, version: 13.180.0.5693, time stamp: 0x661d8e66
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x0000000000071208
Faulting process id: 0x4884
Faulting application start time: 0x01da97ca69ba4b98
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: e09a0ca7-caf6-48e4-b9f2-cb470c843c7e
Faulting package full name:
Faulting package-relative application ID:
I have tried:
- running DISM.exe /Online /Cleanup-image /Restorehealth, sfc /scannow
- reinstalling both Jedi Survivor and the EA app
- repairing both Jedi Survivor and the EA app (App Recovery and downloading the exe and repairing with that as well)
- checking for the vc redist files which both the x64 and x86 are present and installed
- clean booting as well
- running both the game and the EA app as administrator
Here's the DxDiag output in that txt file that I have attached. The ucrtbase.dll error only happens with Star Wars Jedi Survivor as I have tried with other games as well and those work.
You need to make sure your laptop is using the RTX 3050 Ti to play the game rather than the on-board GPU. Sometimes closing the lid and just using the external display works. However, it depends on the laptop.
