Forum Discussion
EA_Illium
EA Staff (Retired)
2 years ago[Asking for information]
Hey Everyone,
If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first.
- Repair/Verify your game based on which client you are launching from
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Restart your device in Clean Boot mode, then just try running the client and game
If the issue continues let us know the following...
- EA ID (PSN ID/Gamertag):
- Which client do you play from?:
- Are you getting an error message?
- How long are you playing until this happens?
- Is anything else happening?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
2 years ago
The EA Desktop App version 13.96.0.5609 worked fine. Today I updated to the EA Desktop app version 13.116.0.5629, which continues to not support Steam Integrations.
- √ - Repair/Verify your game based on which client you are launching from
- √ - Steam - Verify in your library
- √ - EA App's Cache (Top Left Menu > Help > App Recovery)
- √ - Check for other applications that may be limiting EA App or Game performance
- √ - Close other running applications on your device
- √ - Run the System File Checker tool then Check for Windows and GPU updates
- √ - Restart your device in Clean Boot mode, then just try running the client and game
If the issue continues let us know the following...
- EA ID (PSN ID/Gamertag): cj_art
- Which client do you play from?: Steam
- Are you getting an error message?: No
- How long are you playing until this happens?: Issue is present as soon as the game launches, and continues throughout the entire session.
- Is anything else happening?: Stuff is not happening, that is the problem. This is not a performance issue.
- If possible, share a Screenshot or Clip...: Of what??? The Steam Overlay is not present.
- If on PC, please share a DxDiag file and an EA app Error ID Number: There is no error.
About STAR WARS Jedi: Survivor™
Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,522 PostsLatest Activity: 7 hours ago
Recent Discussions
- 8 hours ago
- 9 hours ago