Message: "Hello,
I am trying to provide my PlayStation ID to assist in resolving an issue I am facing. However, I couldn't access the chat feature to communicate this information. Could you please guide me on how to submit my PlayStation ID, or let me know the alternative steps I should take?
Thank you for your assistance!"
Community ManagerHi there. What is happening when you try to access chat on our help site?
The chat is currently unavailable. We apologize for any inconvenience this may cause. Please try again later or explore alternative support options."
Community ManagerCan you try creating a case without being signed in?
"Hello, I am currently logged in to my account, but I am still experiencing issues. Could you please provide further guidance or assistance?"
Community ManagerOpen an incognito browser and try opening a case. When it asks if you want to log in, say to continue as a guest.
