Forum Discussion

Qunvis's avatar
Qunvis
2 years ago
Solved

The app couldn't connect to servers

Hello, Bought game on Steam, when trying to lunch it opens EA app, waits for some time and then there is window pops up as on screenshot. Tried to do app recovery in EA app and re-scan local files ...
  • at0m1c_CYB's avatar
    at0m1c_CYB
    2 years ago

    Possible Fix:

    I was running the portmaster firewall on my system. Disabling it completely fixed this issue for me, even though it showed no connections being blocked for the EA app. Weird. If you're having the same issue, try disabling any 3rd party firewalls you have installed on your system. Hopefully this solves it.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @Qunvis,

Please make sure that you're:

  • Not connected to any kind of VPN
  • That your Anti-Virus and Windows Firewalls are not blocking the game, EA app or Steam

    • Our suggestion is to make sure the following processes are explicitly whitelisted in the Windows Firewall (inbound & outbound) while doing a clean boot (this is better for troubleshooting):

      • EABackgroundService.exe

      • EAConnect_microsoft.exe

      • EADesktop.exe

      • EALocalHostSvc.exe

      • EASteamProxy.exeLink2EA.exe

  • Sure that you've sufficient Windows Administrator Privileges to launch the game

Let us know how it goes.

JerryDechant's avatar
JerryDechant
2 years ago

Up until today, I have been able to play Star Wars Survivor, but today I get the same message as the person shared the picture of above.  I checked the firewall settings and they are enabled for EA as you listed.  I haven't made modifications to my PC, and I don't have problems connecting to the internet or other none EA online games.

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