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KissTheKiller's avatar
1 year ago
Solved

"A Server Error Has Occurred" Can't Access Characters

Hi there!

I'm logging back onto an old account after a long time. I keep getting this error (see screenshot) when I try to get into the game. Could I please get help accessing my characters? I'm able to log onto my account just fine on the SWTOR website so I'm unsure what the problem is. 

5 Replies

  • @KissTheKiller 

    swtor account displayname ? 

    have you done any chargebacks on steam for example, it could be a banned account, but will check with support if that is the case

    I gather you have checked the antivirus and firewall etc

  • @proxos666 

    KissTheKiller is the display name. It is not an anti-virus and firewall issue. My account is not through steam so Ive never done a chargeback as far as I'm aware. There was an incident back in 2020 where my account was wrongfully banned but that was resolved and my account was restored. I checked my EA account stuff to see if a new ban was put in place but didn't see anything there. Thank you for checking on this for me

  • @proxos666 

    Thank you for the answer. I just got off call with Support and they said my account should be unlocked within 24 hours, so I'm hoping that's true. I will check back around that time and let you know if I was able to get in or not. 

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