unfortunately cant offer much help , your best option at this stage is to email account disputes and see if they can lift the ban, if they dont , there is not much point calling as phone support can not assist with TOS violations
I have already emailed disputes and they outright denied my dispute without any attempt to validate my ownership of the account or whether the purchase was actually fraudulent. I really will do anything to get my account unbanned, as I know I did not break any TOS as the failed payment wasn't any attempt at fraudulent activity or anything of the sorts.
Ok it appears you will need to call swtor to get this resolved, i would ascertain why the payment failures occurred so it doesn't re-occur if it was my card.
I can say there was no billing errors on that day , and swtor does not ban accounts for payment failures, EA and swtor however do not muck around with about chargebacks.
It is strange, as I have seen people mention problems with chargebacks, however, I know that no activity related to SWTOR was seen on my card around this time, however I appreciate the reply and I will make sure to call CS again, do you have any further advice as to what I should say to the customer service rep, perhaps other than my support ticket? Thank you again
That is incorrect, they do ban accounts for payment failures. "We have now completed our investigation into your query and upon review of your case, we can see that your account was disabled due to a transaction blocked for security reasons."
And as a bonus if they restore your account they'll steal anything you've purchased recently even if it was a successful payment through a legitimately purchased gift card.
