Forum Discussion

Anonymous

7 years ago

Solved

An error has occurred while trying to redirect your request...

An error has occurred while trying to redirect your request. Please, try again later. This what i get once i try to sub on swtor.com. Absolutely any option in sub plan gives me this error. Pls help ...

proxos666
6 years ago
@Scintille

If the error you are getting is a redirection strategy error then the idea is to delete the payment details in swtor then in the EA/Origin account also delete the payment details.

Then go back to swtor and add the payment details, then see if the issue is gone

Scintille

7 years ago

Reaching for the support is hard. My first ticket i had to wait 5 days for a generic not helpfull reply.

Is there any other way to contact support besides calling them or using in game ticket? Because im not going to call them

Belgorad

Hero (Retired)

7 years ago

@Scintille

Unfortunately for billing / account related issues you would need to call customer service. For account security they will only discuss billing issues over the phone and need to verify account ownership via phone. This is not something they can provide via the public forum. Also in-game tickets don't assist with billing issues, they only assist with in-game issues.

Their contact info is here and you can also use a VoIP program such as Skype to call at a discounted or low cost is the normal method is an issue.

Scintille
7 years ago
So there is literally no way to use text to contact support? Not even using stuff like skype? That.. feels very wrong. I cant say i can speak english very well (horrible accent)
- EA_Kipling
  EA QV Team
  7 years ago
  @Scintille @necrololicon111
  
  I've seen this a few time with customers from Russia. There's a fix/workaround that usually does the trick. First log on to swtor.com and go to My SWTOR -> My Account -> Subscription -> Show your payment history.
  
  When you're there, remove any payment methods you have saved on the account.
  
  Next log on to ea.com and go to Account Settings -> Payment Methods, and delete any payment methods that are saved there.
  
  When you relog on to swtor.com and try to buy something, it should direct you to add a new payment method.
  - Scintille
    7 years ago
    @EA_Kipling
    Yeah, i found that solution before i made my post. but if you look in screenshot i attached to my post - you will see that i dont have any payment methods attached (and it also shows no activity from account)
    Asking again - is there really no way to contact support with text? Maybe using text in voip like skype? I dont speak english very well (and besides, using third party program to contact support just feels wrong)