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billytwink's avatar
billytwink
Newcomer
2 months ago

Cannot Reset Password STWOR

Looking to come back to STWOR. I found my old account by searching my email. I was able to get the email to reset the password but when I try to reset it I get an error stating something is incorrect or expired.

I have no idea why this is happening??? No one to contact either, seems to difficult to get support assistance.......

 

So if I am unable to login to my account, yet I can reset the password what exactly is stopping me from moving forward? I cant even download the security key app to see if thats the issue since it wont let me reset my password therefore I cant login to my account...

 

 

Any help is greatly appreciated :( 

5 Replies

  • Same for me. When I reset the password I get this error:

    "Account security key, display name, or recovery code is invalid/expired." 

     

    Finding support on this is really hard, as most support requires you to be a subscriber. Who is gonna subscribe to something like that?

     

    Calling is no option for me since there is no EA center in my country (as far as I know).

     

    Any other idea proxos666​ ? The guide for OTP didn't work since the mail address works. It's just the activation of a very old account that is not working. Can we contact someone from EA/SWTOR directly to open up the accounts again??

  • proxos666's avatar
    proxos666
    Hero+
    2 months ago

    calling swtor support to regain access or creating a new swtor account are the remaining options

  • Orginoal's avatar
    Orginoal
    Seasoned Newcomer
    2 months ago

    Why are you spamming this useless advice in every thread? Way too many people are having these logging in issues! It's most probably EA's fault and they should fix it ASAP

  • proxos666's avatar
    proxos666
    Hero+
    2 months ago

    EA Support do not handle swtor account issues, but your welcome to try EA Support but they will say you need to call swtor support 
    these are different support lines

    you are also welcome to email mailto:support@swtor.com, however for OTP issues there response is you need to call

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