You are best to call swtor CS see link
This will be needed if you have lost both your password and security key no longer is working
same boat here. returning to play, it said the pw i had written down didnt work, so i try and reset it, but all i get is "an error has occurred." i have a working security key. its weird cuz it my main account where i sub up when i return, but it wont work. my free second account (with no security key), however, works fine. i see a lot of posts saying the same thing, and no help from EA. all i get from the phone number is a message saying they are busy and it hangs up. we cant contact them by email either, or get a live chat tech. i mean, if u didnt want us to pay for the xpac and sub up again, congratulations, u win EA.
Did you call outside their business hours for phone support? That's the only thing I can see that would cause it. Unfortunately for security purposes they only assist with account issues via phone.
