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notrevenant's avatar
notrevenant
6 years ago
Solved

Anyone actually receive a reply from SWTOR CS email address yet?

I'm on day 20 of no reply in a very simple request of removing my years-old security key so I can do a password reset.  Understand everyone is busy and locked down, but I'm wondering if this is a que...
  • EA_Chimere's avatar
    EA_Chimere
    6 years ago

    Hi @notrevenant ,

    The new email was received, you should be getting a reply with further instructions shortly.

notrevenant's avatar
notrevenant
6 years ago
@proxos666 My username is "notrevenant" according to my username retrieval via my associated email account, but I don't think I've played since they converted logins from emails to usernames (I last played during Shadow of Revan). I've actually followed up twice with no response still...maybe it's going to the spam folder? Is it possible to send you my associated email privately to see if it all matches? Appreciate the assistance!
proxos666's avatar
proxos666
Hero+
6 years ago

@notrevenant 

CS haven't received any emails from you , are you able to send an email to support@swtor.com from a different more common domain name maybe from gmail or similar ? 

  • notrevenant's avatar
    notrevenant
    6 years ago
    @proxos666 I sent it via a gmail account and provided both account name and associated email with my request, here's to hoping this works. Thanks for looking into it!
    • EA_Chimere's avatar
      EA_Chimere
      Icon for EA Staff rankEA Staff
      6 years ago

      Hi @notrevenant ,

      The new email was received, you should be getting a reply with further instructions shortly.

      • notrevenant's avatar
        notrevenant
        6 years ago
        @EA_Chimere Got it and replied with verification key. Thank you so much!

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