Hi all,
Account Name: FabioMatt
I bought a 180 day subscription directly from SWTOR.com about 10 hours ago, and it has not been applied to my account, either in game or actually acknowledged in my account on the website.
The payment history indicates that the payment was made though.
Please help.
ok this is being investigated, they will be looking into a solution to restore purchases
does the transaction say open or closed ?
The Status of the transaction is marked as Complete
I bought the Enter the Fight bundle, and it has also not been applied to my account. The transaction is also marked as Complete. Although I only purchased the bundle an hour or two ago, so I'm going to wait till tomorrow to see if it goes through.
I will see if there is any known billing issues at present regarding subscriptions
I have basically one to one the same issue. Subcription payment in my payment history on website marked as complete, my payment provider has already given me a receipt, on the online banking sheet the payment is marked as reserved, though not yet formally deducted. But should I log into the game on its native client, it will refuse to aknowledge a subcription ever existed.
ok this is being investigated, they will be looking into a solution to restore purchases
My transaction went through. Thank You!
Thanks proxos666, it has now been processed and my subscription is now active.
i appreciate your involvement!
