Forum Discussion

counibean39's avatar
6 years ago

Can’t subscribe, purchase cartel coins, or redeem a code

I have been trying to subscribe for a month now. I can’t purchase cartel coins and I can’t redeem a code. I have tried using different browsers, different computers, different mobile devices, different firewalls, and even a VPN. Nothing works and I get the same error codes. Whenever I try to purchase anything from the SWTOR website store I get a message saying it’s temporarily under maintenance. If I try to redeem a code i get a screen saying that the EA billing service is not available. I went to EA/Origin and changed my passwords and account information but that didn’t work either. I contacted EA and created a ticket but they told me to try disabling my firewall (which didn’t work). I contacted them again but they weren’t any help and stoped responding to me after my second email. Anyone know what I can do? I’d really like to subscribe but I’m debating giving up on this. 

29 Replies

  • Interesting, issue no longer occurs on the website at least.  I did see i high volume of posts about these issues so I assume the swtor store was having general issues processing purchases over the last few days.  Thanks Prox for looking into things for everyone!

  • I am also having this problem. 

    I have always been able to subscribe. My sub ran out on the 2nd of this month and now it will not let me resub. I keep getting told that the EA billing is not available when trying to buy Cartel Coins and I get the SWTOR maintenance page for extremely high traffic when trying to buy a sub. 

    I have tried password resets on both accounts and have confirmed emails for both swtor and EA as well. 

    All my previous swtor purchases show up on this account so I know this is the correct account linked to SWTOR. 

  • Hello, 

    I am also unable to purchase cartel coins. I have tried resetting my SWTOR & EA passwords and multiple browsers. My SWTOR username is: filefive

    Any help would be appreciated...I am trying to spend money 🙂

    Thanks!

    Edit: When I navigate to the storefront to purchase CC and click on any of the CC options, I am told that swtor.com is down for maintenance. 

  • I am also unable to subscribe. swtor.com just restored my account recently but when i try to subscribe i get the maintenance error. My swtor username is Ryvden. I have reset my EA password and have tried multiple browsers and multiple devices but still get same error.

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @BugleRank12 

    CS cant see any issue with your account, try a different web browser other wise send an email to support@swtor.com and they can look at it further

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @Ryvden 

    You need to raise a case via help.ea.com for origin and select banned account , you need to sort the EA / Origin account that uses the same email as your swtor account

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