Forum Discussion

jaylanthu999999's avatar
5 years ago

Can’t buy subscription

Every time I try to buy a subscription or change my buying method I always get a error saying I need to resolve it before I continue and I need help cause I did everything to changing my way password and all that but nothing.

5 Replies

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @jaylanthu9999999 

    You need to reset the password on the linked EA account that account has the persona jaylanthu999 (not jaylanthu9999999 your posting with now) that EA account uses the same gmail email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • I tried all that my dude that’s why I’m here looking for different solutions. 

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @jaylanthu9999999 

    can you log in here as  jaylanthu999 and post ?

    Info direct from swtor support was the EA account jaylanthu999 is disabled needing a password reset . and that account uses the same gmail as on the swtor account

    edit- just checked again and that account is still disabled needing password reset

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