cannot login due to security key
I used to play swtor alot and recovering my account its saying i hada security key which i thought i didnt do that at the end. so icant log in unless i get it. plz help
Forum Discussion
To remove the security key you will need to go to swtor.com and go to log into your account. Fill in the Display Name and Password fields but leave the Security Key field blank. Next click Login and it will take you to the attached screen.
Click on the link that says Lost your security key? and then follow the steps to receive a one time password to remove it. Once removed you can add a new one using the security key app for any iPhone / Android.
If you don't see the attached link, make sure you don't have any browser add-ons enabled that might block or hide the link and ensure your browser is up to date or try another browser.
If you have any issues removing the security key, you will need to call Customer Service for further assistance:
For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™
[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]
- Ya i saw the threads on that, but when i tdo the first step of logging in it just refreshes at the login screen i cant get to the screen i cant click forgot security key, thats on chrome, on IE i do it snd it just beings me back to swtor.com
- Heres a pic i took everytime i hit login itnjust refreshes ans beings me back here
Did you try it in the Launcher?
- I was patching atm of when i first was talking to you, was trying to logon on swtor.com, will try again in about an hour on the actual client/launcher
