Forum Discussion

Anonymous

7 years ago

SolvedApproved

Cannot reset password

I am starting to replay TOR and reinstall onto my new computer but I forgot my password

I tried to set it but it keeps saying error has occurred

need some help to sort this out please

many thanks

Anonymous
7 years ago
Approved
@EA_Kat
I follow the guidelines required for the password requirement
but it always comes as "An error occurred" for every new password I tried
spent probably 2 possible three hours trying this,
went through the FAQ page, community support page, reading everything I could find
I ended up decided to ring technical support at 0230 am (Adelaide, Australia - talk about late night runs)
to have my password reset and everything
Thanks for everyone's input, it was a headache and a half

7 Replies

Belgorad
Hero (Retired)
7 years ago
@Datangia

Ensure you are going to swtor.com and when you click Login, click on the Forgot your password link. If you are what is the error that you are receiving when you try to reset your password via the swtor.com website?
Anonymous
7 years ago
Approved
@Belgorad
I am going through the account.swtor.com website and I tried to reset my password and it keep saying an error occured
Belgorad
Hero (Retired)
7 years ago
@Datangia

Can you attach a screenshot of the error?
RoverKelevra
7 years ago
I'm having the same problem. Trying to reset the password just results in the "An error has occurred" message every time.
Belgorad
Hero (Retired)
7 years ago
@RoverKelevra

Sounds like their system may be down. If you use the Forgot Display Name do you get the same error?

@EA_Kat or @EA_Kipling are you aware of any issues?
EA_Kat
EA Staff
7 years ago
I can not see any reports about system issues.

Please give it another try @Datangia and @RoverKelevra.

Also make sure the Password is at least 6 characters long, has one capital case and a number in it.

If there are still issues, please contact our agents via phone so they can look into it further.

~Kat
Anonymous
7 years ago
Approved
@EA_Kat
I follow the guidelines required for the password requirement
but it always comes as "An error occurred" for every new password I tried
spent probably 2 possible three hours trying this,
went through the FAQ page, community support page, reading everything I could find
I ended up decided to ring technical support at 0230 am (Adelaide, Australia - talk about late night runs)
to have my password reset and everything
Thanks for everyone's input, it was a headache and a half