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Kuraido's avatar
Kuraido
7 years ago
Solved

Can't enter codes or purchase subscription on swtor.com

As described. I've been trying since last Saturday to purchase a subscription to SWTOR via swtor.com. I've tried from two different computers and three different browsers. When I click any of the rec...
  • Kuraido's avatar
    Kuraido
    7 years ago

    As I said in my initial email, every call I had attempted resulted in a "please try again later." Fortunately, this afternoon I was able to get a hold of someone (I had to take time out of work to do it) and resolve the issue. To those who see this topic when searching something similar - you may have a hold on your account, and can only resolve such holds by contacting support via phone.

proxos666's avatar
proxos666
Hero+
7 years ago

@Kuraido 

Give swtor cs a call during their available hours, this would indicate usually an issue with the swtor account or the associated ea account.

Swtor CS should be able to tell you which if the case.

  • For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

    [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

Kuraido's avatar
Kuraido
7 years ago

As I said in my initial email, every call I had attempted resulted in a "please try again later." Fortunately, this afternoon I was able to get a hold of someone (I had to take time out of work to do it) and resolve the issue. To those who see this topic when searching something similar - you may have a hold on your account, and can only resolve such holds by contacting support via phone.

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