Can't recover account
First of I haven't played SWTOR or attempted to login since around summer of 2012. Needless to say I have forgotten and have no written down record of the password or security key (not an ideal start I know, been a few years though). So I try using the retrieve password... this does not work and leads me to the worst experience with any customer service ever..
After almost 3 hours of phone conversations with SWTOR customer service (from a mobile) spending near 70% of those hours on bloody hold and 2 emails to the address provided by customer service (no acknowledgement or reply after almost a week now) I am still no further forward with the abysmal "support" they provide! All they have managed to inform me is the account looks to have been compromised. The fact there is no way to seek answers via the official forums, no email address provided without contacting them by phone and obtaining the super secret email address that no one seems to monitor and spending a small fortune on phone bills is absurd in this day and age!
Anyway, I have tried everything and given almost every information I can minus DNA and fingerprints to prove I am the owner of said account... still they refuse as I can't answer the only 3 secret questions they ask,despite there being 5 I set-up originally they only ever ask the same three... favourite artist, author and last name of favourite actor, all of which I have informed them would no way be questions I would use as these will always change with time and age! Now they themselves said the account has been compromised so of course the person who has taken the account or whatever has clearly changed the details! They proceed to ask for last 4 digits of bank number... I live in the UK and bank cards expire every 2 years, changing the 16 digit number... I offer the bank account number... they cant work with this, address, date of birth, post code, character names, brief history of servers played on everything I possibly can and stone walled, same response over and over... "we cant help you, the account looks to be compromised"
Sorry for rant, but I am beyond annoyed now. This is now the only way I see of seeking help to recover the account and game I pre ordered and spent hours upon hours playing before leaving for pastures new. Can anyone please help from EA side or if SWTOR representatives monitor this forum, please contact me via email as I refuse to spend any more time and money on these absurd phone calls getting no where.
PS blizzard and other companies offer the option to provide photo ID scanned and emailed to prove who I am and recover the account, as they are smart enough to know if an account has been compromised then chances are details have been altered, why is this option not given?!
