I want to redeem a code on swtor.com but when i click on the enter code tab on the website i get the following message;
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
is there any way to resolve this ?
Swtor username ? can check when support come online in 11 hours
Cepherious
most find the linked ea account needs a password reset , you can try resetting the password on the ea account , if that doesn't help will have a response as mentioned in about 11 hours
I don't recal having my account linked with EA, i do have the game installed on steam tho.
every swtor account is linked to an ea account , usually try the email used when the swtor account was created
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hi,
I did try to reset the password but this did not work unfortunatly, i still have the same issue as previously mentioned.
Don't see any linked accounts on the ea.com account connection tab either, also not using chrome either.
support cant see an issue on the account , have you tried incognito mode on chrome or deleting the browser cache and cookies ?
if it persists reply to the email from support and see what they say.
they told me to call costumer support line so they can redeem the codes for me, but the phone number for UK support does not seem to be working when i try to call ...
you need to call during the listed open hours , think in about 4 hrs per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
did you try incognito mode or another browser first ?
