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The option appears after entering the displayname and password correctly, and press sign in as seen in this guide
incorrect password will get you login failed
If you are unable to remove the key, you need to call swtor support when the lines are open to remove the key for you- TheHappyDevil7 months agoSeasoned Newcomer
yep had to ring them to take the auth key off before I could change password or reset anything... all good now.