Can't Subscribe or Use Game Time Cards - SWTOR Tickets 38554603 and 38624265

Question

I have two support tickets (38554603 and 38624265) open, not sure why they opened a new one when the issue from September 20th, 2021 was never resolved. I have reset my SWTOR and EA account passwords. My SWTOR display name is Tee-Jay.

I have emailed back and forth, I have called, I have emailed more, I have called more, etc. Each time, I get told email can't help me, I need to call. I call and get told they can't help me on the phone and I need to email. There has been no progress on this issue in the 4 months since the issue was reported to SWTOR Support. There has been no response to status emails since December 6th, 2021. Supposedly my ticket has been escalated to new teams twice, but there has been no contact from anyone at EA / SWTOR Support.

I am unable to subscribe and also unable to use game time codes. Attempting either gives me the error message, "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance".

proxos666 · Answer

@gentrytj&nbsp;

I can see your account was sent to the studio 4 months ago , will see what has occurred since the flag&nbsp;

the issue you have cannot be resolved by email or phone, it is a fix required by the studio.

proxos666 · Answer

@Traww21Clutch&nbsp;

is flagged , will have something back in about&nbsp; 5 hrs when support are online for the day

proxos666 · Answer

@Traww21Clutch&nbsp;

You need to reset the password on the linked EA account that account has the&nbsp;persona trawwxxi&nbsp;(not&nbsp;Traww21Clutch&nbsp;your posting on now)&nbsp;that EA account uses the&nbsp;same email&nbsp;as on your swtor account&nbsp;

use the following link&nbsp;(insert the swtor email)&nbsp;to reset the password&nbsp;then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

proxos666 · Answer

@gentrytj&nbsp;

Swtor Support said the account is still sitting with the studio , there is not much they can do but prod them again

lytekrame · Answer

I am having the same issue. Super weird they wont take my money...i just wanna sub like wtf haha.

Forum Discussion

Can't Subscribe or Use Game Time Cards - SWTOR Tickets 38554603 and 38624265

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